Camille Ville
Las Cruces,NM
Summary
Highly-motivated Assistant General Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional sales and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Crunch Fitness
Las Cruces, NM
03.2024 - Current
- Ensure that member service standards are met or exceeded at all times.
- Develop and implement effective strategies to maximize sales and profits.
- Conduct regular performance evaluations for employees to ensure quality standards were maintained (tour training, membership price presentation...)
- Resolve customer complaints in a timely manner, while maintaining a professional demeanor.
- Provide training, guidance, and support to staff members on proper procedures and policies.
- Assist in the recruitment process by conducting interviews with prospective candidates.
- Perform administrative duties, such as scheduling appointments, registering new members, and processing payments.
- Maintain cleanliness of the facility by sweeping, mopping, dusting, and sanitizing equipment.
- Use excellent verbal skills to engage members in conversation and effectively determine needs and requirements.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting member relationships.
- Participate in ongoing training to enhance job skills and knowledge.
- Understand and communicate facility rules and standards, and monitored guest activities to verify compliance.
- Maintain high standards of customer service during high-volume work shifts and fast-paced operations.
Member Services Representative
Crunch Fitness
Las Cruces, NM
01.2019 - 03.2024
- Provided customer service to members, answered questions and addressed complaints.
- Performed administrative duties such as scheduling appointments, registering new members and processing payments.
- Maintained cleanliness of the facility by sweeping, mopping, dusting and sanitizing equipment.
- Led tours for prospective members around the facility and highlighted its features.
- Answered phones, issued equipment and completed guest check-in.
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Resolved guest complaints to maintain complete customer satisfaction.
Sales Associate
Simply Fresh Co
Las Cruces, NM
08.2022 - Current
- Performed daily opening and closing procedures such as cleaning work areas, restocking shelves, resetting displays.
- Ensured compliance with safety regulations in the workplace.
- Responded promptly to inquiries from customers via phone or email.
- Processed payments accurately using POS systems.
- Created attractive displays for merchandise in order to boost sales.
- Sold, upsold, and cross-sold food products to customers.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Graduate Assistant
New Mexico State University Graduate School
Las Cruces, NM
08.2015 - 08.2017
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Facilitated communication within the office and with external partners.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Provided guidance and assistance to students regarding academic policies and procedures.
- Served as a liaison between faculty and university administrators for various student-related issues.
Education
Master of Arts - Public History
New Mexico State University
Las Cruces, NM08-2017
Skills
- Operations Management
- Training and development skill
- Team leadership strength
- Member Retention
- Lead Generation
- Facility Maintenance
- Social Media Promotion
- Recruiting and interviewing
- Effective Communication
- Membership Sales
Accomplishments
- DotFit supplements sponsored athlete from 2020 through 2023
Certification
- NASM certified Personal Trainer
References
References available upon request.
Timeline
Assistant General Manager
Crunch Fitness
03.2024 - Current
Sales Associate
Simply Fresh Co
08.2022 - Current
Member Services Representative
Crunch Fitness
01.2019 - 03.2024
Graduate Assistant
New Mexico State University Graduate School
08.2015 - 08.2017
Master of Arts - Public History
New Mexico State University
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