Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Interests
Timeline
Generic

CAMILLE WATTS

Account Management/People Manager
Atlanta,GA

Summary

Experienced manager with strengths in problem-solving, team building, and motivating others. Skilled in cultivating strong customer relationships and building rapport with clients. Utilizes independent decision-making and sound judgment to drive positive outcomes. Committed to leveraging training, monitoring, and morale-building techniques to increase employee engagement and elevate performance levels.

Overview

24
24
years of professional experience

Work History

Implementations Conversion Analyst Manager

FIS
08.2022 - 02.2025
  • Served as the primary point of contact to upper levels of management regarding staffing and ongoing projects status.
  • Ongoing support to staff to resolve escalations and day to day managerial related issues.
  • Acted as the primary liaison for senior leadership on staffing needs and project updates.
  • Provided daily support to resolve escalations and address team management matters.
  • Managed a high-performing team supporting global banking clients through complex conversions.
  • Contributed to talent acquisition efforts, including interviewing and onboarding new analysts.
  • Conducted quarterly, mid-year, and annual performance evaluations.
  • Participated in departmental budget audits and financial planning initiatives.
  • Coached and mentored team members, colleagues, and clients to ensure project success through efficient, detail-oriented processes.
  • Led cross-functional teams in the successful delivery of multiple projects, ensuring on-time completion and adherence to budget while optimizing resource allocation and improving stakeholder communication.
  • Successfully migrated historical data from legacy systems to modern platforms without compromising data integrity or continuity of operations.
  • Delivered presentations to stakeholders on the status of ongoing projects, highlighting successes and identifying areas for further improvement or attention.

Client Service Executive (Account Manager II)

FISERV
04.2021 - 08.2022
  • Responsible for ensuring quality support of all products and services to assigned clients.
  • Managed and developed operational relationships for each assigned client.
  • Administered an in-depth understanding of the client's business, goals, strategies, industry trends and directions daily.
  • Enhanced client relationships that was a great impact with client retention.
  • Enterprise problem prevention and resolution.
  • Made independent decisions, exercising good judgment and managing complex issues.
  • Developed and managed operational and technical relationships through in-person visits and phone calls to help carry out each account plan specific to the individual client.
  • Applied a daily understanding of the client's environment to ensure full utilization of the solutions for maximum benefit.
  • Provided various levels of reporting on accomplishments and in-process activities.
  • Influenced and worked cross-functionally on critical initiatives including, but not limited to, external projects, incident response, process improvement, and develop/maintain standard operating procedures.
  • Remained in Compliance with system audit, client profile updates, and other administrative duties, involve maximum process to meet legal and contractual obligations.
  • Maintained and executed yearly formal business plans.

Billing Manager

Metro 2nd Hand Assist
01.2012 - Current
  • Proficient in ICD-10, CPT, and HCPCS coding systems for accurate medical documentation.
  • Skilled in processing insurance claims, payment posting, and resolving billing discrepancies.
  • Strong knowledge of healthcare billing procedures and regulatory compliance.
  • Experienced with electronic health records (EHR) and medical billing software.
  • Detail-oriented with strong analytical skills to ensure data accuracy and integrity.
  • Committed to maintaining patient confidentiality and supporting efficient revenue cycles.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.

Customer Account Executive (Account Manager)

Worldpay Merchant Services
01.2010 - 10.2013
  • Primary point of contact and ongoing support to the assigned national level merchant base.
  • Responsibilities included client implementation, daily and monthly reporting, solution upgrades, conversion projects and technical support.
  • Developed, coordinated, and executed implementations/conversion project plans, task schedules and resource activities to ensure on-time and effective project delivery.
  • Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
  • Interface with other departments to generate and offer appropriate solutions.
  • Interprets and communicates WorldPay's services and products to clients, sales, and vendors.
  • Conducted regular review meetings with clients to assess their satisfaction and identify areas for improvement.

Assistant Property Manager

AMBLING MANAGEMENT GROUP
07.2007 - 09.2009
  • Managed a three-phase property by providing strategic marketing and collection procedures.
  • Assisted in managing a three-phrase property of sections 42 Low Income Housing Tax credit community (506 units).
  • Monitor fiscal expenses as they relate to property growth and expenses to report and correct discrepancies as needed.
  • Provided administrative assistance to manager and staff as needed.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Perform monthly and annual pre-close and close-out for audit purposes.

Account Manager II

FIRST DATA CORPORATION
11.2001 - 06.2007
  • Provided day to day operational support and effectively work with the Relationship Manager to maintain client relationships.
  • Successfully supported and retained national level accounts.
  • Maintained business relationships with assigned and managed operational elements.
  • Conducted quarterly operational reviews, managed technical projects, and handled proactive inquiries to further enhance client knowledge base.
  • Performed audits, compliance, system performance, profile updates and other administrative duties.
  • Met and exceeded quotas for product sales.
  • Provided support for accounts and products during and after the boarding process.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Education

No Degree - Business Administration And Management

DeVry University
Decatur, GA

Skills

  • Leadership
  • Account Management
  • Team Management
  • Project Management
  • Cross-collaboration
  • Strategic Planning
  • Analytical
  • ICD-10 coding
  • CPT coding
  • HCPCS coding
  • Insurance claims processing
  • Payment posting
  • Billing discrepancies resolution
  • Healthcare billing procedures
  • Regulatory compliance
  • Electronic health records (EHR)
  • Medical billing software
  • Data accuracy
  • Data integrity
  • Patient confidentiality
  • Revenue cycle management
  • Billing procedures
  • Data migration
  • Project management
  • Client relationship
  • Performance evaluation
  • Financial analysis
  • Process improvement
  • Effective communication
  • Problem resolution
  • Stakeholder engagement
  • Team building
  • Staff training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Healthcare benefitsPaid time off401k matchPaid sick leaveCareer advancementWork-life balanceCompany Culture

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

Traveling

Singing

Cooking

Timeline

Implementations Conversion Analyst Manager

FIS
08.2022 - 02.2025

Client Service Executive (Account Manager II)

FISERV
04.2021 - 08.2022

Billing Manager

Metro 2nd Hand Assist
01.2012 - Current

Customer Account Executive (Account Manager)

Worldpay Merchant Services
01.2010 - 10.2013

Assistant Property Manager

AMBLING MANAGEMENT GROUP
07.2007 - 09.2009

Account Manager II

FIRST DATA CORPORATION
11.2001 - 06.2007

No Degree - Business Administration And Management

DeVry University

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