CAMILLE WILCHER
Brandywine,MD
Summary
Seasoned Store Manager equipped with excellent leadership, critical thinking, and business planning abilities. Drives store success with expert oversight of team activities and day-to-day operations. Dedicated to maximum profits and customer loyalty through top-notch service. Ready to venture out and explore new opportunities that align with a detailed skill set and passion for challenge.
Overview
9
9
years of professional experience
Work History
Store Manager
Oakley
National Harbor, MD
01.2022 - Current
- Developed a bottom performing store to a top 10 door for comp within 8 months of taking role.
- Recruited a brand new team following up with an effective training process to create high level associates and leaders.
- Optimized store displays and appearance through strategic merchandising.
- Experienced in completing administrative and operational tasks to maintain maximum store efficiency and organization.
- Strong understanding of KPI's with the ability to connect behaviors and retail competencies for outstanding results in all metrics.
- Number 2 comping store for Black Friday 2022 within company.
- Selected to support Oakley's mobile store in sales and operations for major sporting events, Nascar and NHRA.
Event Planner
Self Employed Services
Brandywine, MD
03.2022 - Current
- Kept events on track, coordinating with vendors while meeting deadlines, staying within budget, and meeting the needs of clients.
- Adapted to any challenges and unforeseen circumstances that may threaten the success of the event.
- Assisted clients in navigating through any contracts; making sure all parties are protected and receiving a fair and reasonable quality of service.
- Developed day-of event timeline to achieve an effective and strategic plan for all activities.
Selling Team Leader
Aerie By American Eagle Outfitters
National Harbor, MD
06.2017 - 01.2022
- Established customer relationships and anticipating their needs to build new business, maintain store profitability, and further brand loyalty and recognition
- Designed over 30 excellent visuals based on brand standards and guides while still providing the best merchandising options to serve the customer.
- Issued detailed responses to problems and complaints to resolve customer service issues
- Complete administrative tasking such as scheduling shifts, coordinating in store events, and auditing media.
- Started as sales associate (6 months) with quick promotion to a keyholder (2 years) role within American Eagle, eventually becoming Store Manager for Aerie in this side by side location.
Sales Associate
Bed, Bath, and Beyond
Waldorf, MD
03.2016 - 06.2017
- Used POS system to process customer purchases, returns, exchanges, and calculate prices
- Provided accurate information to help customers quickly navigate the store and acquire items for purchase
- Monitored customers for signs of fraud and theft to prevent store losses
- Unloaded, unboxed, and transported merchandise and set up attractive displays.
Education
Associate of Arts - Communications
Towson University
Baltimore, MDSkills
- Customer Service
- Event Planning
- Networking and Recruiting
- MS Office Proficiency
- Problem Solving
- Administrative Tasking
- Time and Budget Management
- Team leadership and coaching
- Visual Merchandising
Timeline
Event Planner
Self Employed Services
03.2022 - Current
Store Manager
Oakley
01.2022 - Current
Selling Team Leader
Aerie By American Eagle Outfitters
06.2017 - 01.2022
Sales Associate
Bed, Bath, and Beyond
03.2016 - 06.2017
Associate of Arts - Communications
Towson University