Camille Wooden
Covington,GA
Summary
With excellent organizational abilities and a strong aptitude for multitasking and prioritizing tasks, I bring a solid foundation in general office procedures and computer applications. Over 15 years of experience in incident management, customer advocacy, and team training have honed my expertise and passion for delivering exceptional customer service and administrative management. Throughout my career, I consistently handle time-sensitive and critical business needs with precision, ensuring optimal uptime and fostering positive customer experiences.
Overview
16
16
years of professional experience
Work History
Office Manager Assistant-Remote
Sweet Georgia Brown Catering
08.2023 - Current
- Managed approximately 40 incoming calls and emails per day from customers
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Senior General Store Manager
HoneyBaked Ham
08.2011 - 12.2024
- Promoted to Holiday Front of House Supervisor within 3 months of hire, Team Lead/Key Holder in 2012, Store Supervisor in 2013 and General Manager 2016
- Communicated company’s vision and standards to staff to ensure store operations meet company guidelines
- .Tasked with training new managers on new hiring system
- Led adoption of new technology platform to streamline new HRIS
- Enhanced profitability by overseeing profit and loss budget and reducing food costs by 7 % through ensuring correct yields, par levels, and FIFO usage based on sales trends
- Reduced yearly staff turnover by 25%
- Provided daily reports in compliance with labor requirements
- Answered inbound calls and emails from customers and employees to provide prompt, accurate service, troubleshooting and problem escalation
- Recruited, interviewed, and onboarded new hires while maintaining up-to-date, accurate employee records
- Expanded customer base with targeted marketing campaigns tailored to the local demographic profile.
- Fostered a culture of continuous learning and development for employees, offering in-house training programs and facilitating access to external resources.
- Conducted regular performance evaluations of staff members, identifying opportunities for professional development and growth.
- Collaborated with leadership teams to establish sales goals and develop strategies for achieving targets.
- Fostered a positive work environment through effective communication, team-building exercises, and employee recognition programs.
- Managed human resources activities such as recruitment, selection, scheduling and payroll processes; ensuring staffing needs were met consistently.
- Oversaw successful store franchise to corporate transition, coordinating logistics, training, and promotional efforts to ensure smooth transitions for newly transitioned locations.
Administrative Office Manager
Cornerstone Church
01.2009 - 09.2011
- Implemented data entry and financial tracking systems to enhance office efficiency.
- Optimized office practices and systems, resulting in improved organizational effectiveness.
- Coordinated and facilitated meetings to ensure seamless execution.
- Worked with office manager and Pastor to supervise vendor operations, including deliveries, repairs, and installations, to maintain office functionality.
- Acted as the initial liaison for visitors, facilitating smooth communication and a positive first impression.
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Completed bi-weekly payroll for 20 employees.
Education
Certificate - Baking and Patisserie
Le Cordon Bleu
Tucker, GA06.2010
Skills
- Project Management
- Billing Support
- Microsoft Office
- ADP
- Strategic and Innovative Problem Solving
- Onboarding
- Payroll
- Office Management
- Organizational Skills
- Expense Reporting
- Information Confidentiality
- Brand Standards
- Operations Management
- Recruiting and Hiring
- Remote Work Experience
- Deadline Management
- Scheduling Management
- File Management
Accomplishments
- Recognized by management for over 50% growth in catering sales and 10% growth in overall sales first year of management promotion which move store to the top percentile of company owned stores
- Supervised team of 50 staff members through company wide system shut down during peak season
- Facilitated franchise store location transition to corporate processes and systems
- Planned, coordinated, and led Holiday General Management Training Meeting which resulted in cohesive holiday procedure knowledge.
Timeline
Office Manager Assistant-Remote
Sweet Georgia Brown Catering
08.2023 - Current
Senior General Store Manager
HoneyBaked Ham
08.2011 - 12.2024
Administrative Office Manager
Cornerstone Church
01.2009 - 09.2011
Certificate - Baking and Patisserie
Le Cordon Bleu
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