CAMILLE-YVETTE GUERRA
Houston,TX
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
27
27
years of professional experience
Work History
Senior Administrative Assistant
Blue Cross Blue Shield
10.2018 - Current
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Coached new employees on administrative procedures, company policies, and performance standards
- Coordinated seamless onboarding experiences via Redcarpet for new hires to ensure they were properly equipped with necessary tools to succeed in their roles from day one.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Submitted PASS request.
- Daily Submitted 20 ADCs via Provider Center and Appttus
- Added Networks to Provider and Facility contracts.
- Organized information to assist in preparing PowerPoint presentations.
- Provide administrative support for multiple groups of onsite /offsite employees.
- Organize corporate events, updating vendor contracts.
- Schedule and coordinate conference calls, WebEx, and video conferences.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
Secretary, District Main Offices
Cypress Fairbanks Independent School District
04.2015 - 10.2018
- Provided clerical and admin support for Coordinator of Secondary ESL, and Coordinator of Secondary Reading
- Created over 100 Purchase Orders in first semester of each school year, purchasing items from funds from over 60 accounts via AP system (eFinance)
- Created and maintained spreadsheet ledgers for more than 30 secondary school accounts.
- Organized office and filing system, placed department in compliance with federal mandate of records storage and destruction.
- Gained extensive knowledge in data entry, analysis and reporting by reconciling audit trails and reports.
- Inputted and maintained staff development credits in PeopleSoft
- Liaised between clients and vendors and maintained effective lines of communication.
- Prepared documents for state testing and staff development.
Sales Associate Part-Time
Lane Bryant
03.2017 - 01.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Prepared merchandise for shipping and/or open mail in accordance with security protocol
- Responsible for contributing to efforts to prevent shrinkage and safety awareness
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Partnered with store Leadership Team to execute marketing
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Secretary, Cypress Falls High School
Cypress Fairbanks Independent School District
04.2013 - 10.2015
- Provided clerical and admin support as Copy Paraprofessional.
- Prepared for shipping and/or open mail in accordance with security protocol.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at best possible prices.
- Appropriately processed date/time-sensitive mail.
- Consolidated information from 50 Excel spreadsheets into single document for AP Audit.
- Prepared documents for state testing and staff development.
Administrative Assistant
Randstad Temporary Services
06.2013 - 08.2013
- Performed administrative and office support activities for four supervisors at DHL.
- Daily reviewed 10-30 Bills of Lading documents scanning into Flex ID system
- Trained others on Flex ID System
- Assisted coworkers and staff members with special tasks on daily basis.
- Worked well in team setting, providing support and guidance.
- Executed record filing system to improve document organization and management.
Customer Service Representative
Alpine Access
12.2009 - 03.2011
- Daily received 50 - 100 inbound customers calls over Citrix telephone system using Oracle internal procurement system to submit office supply orders.
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Effectively and independently dealt with challenging customers or situations.
Certified Teaching Assistant
Syracuse City School District
03.1997 - 01.2009
- Managed classroom with as many as 30 students, behavior effectively, creating positive learning atmosphere conducive to academic success.
- Provided additional support for students with special needs, ensuring appropriate accommodations and resources were met.
- Assisted lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Taught large and small groups with focus on Special Education and Inclusion in primary, middle, and secondary grade levels.
- Maintained student files.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within school community.
- Effectively and independently dealt with challenging students, parents or situations.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
- Bus monitor with evacuation training.
Education
Some College (No Degree) - Accounting
Lone Star College
Houston, TXSome College (No Degree) - Human Services
Onondaga Community College
Syracuse, NYSome College (No Degree) - Education
State University of New York
Syracuse, NYBachelor of Science - Health And Human Services
Western Governers University
Utah06.2027
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access, SharePoint)
- Top Oral & Writing Skills
- Salesforce /Apttus
- Provider Center
- Claims Gui
- Vistar
- Concur
- Red-carpet
- Oracle
- Identity IQ
Timeline
Senior Administrative Assistant
Blue Cross Blue Shield
10.2018 - Current
Sales Associate Part-Time
Lane Bryant
03.2017 - 01.2018
Secretary, District Main Offices
Cypress Fairbanks Independent School District
04.2015 - 10.2018
Administrative Assistant
Randstad Temporary Services
06.2013 - 08.2013
Secretary, Cypress Falls High School
Cypress Fairbanks Independent School District
04.2013 - 10.2015
Customer Service Representative
Alpine Access
12.2009 - 03.2011
Certified Teaching Assistant
Syracuse City School District
03.1997 - 01.2009
Some College (No Degree) - Accounting
Lone Star College
Some College (No Degree) - Human Services
Onondaga Community College
Some College (No Degree) - Education
State University of New York
Bachelor of Science - Health And Human Services
Western Governers University
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