Professional property management expert prepared to excel in overseeing multiple properties and ensuring optimal performance. Known for enhancing tenant satisfaction and property value through effective management strategies. Focused on team collaboration and achieving results while adapting to changing needs. Skilled in financial oversight and operational efficiency, with reputation for reliability and flexibility.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Regional Property Manager
Urban Property Managers LLC
Jersey City, New Jersey
06.2023 - Current
Directed day-to-day property management for 4 properties (310 residential units, 2 commercial units) in Jersey City, ensuring operational excellence and tenant satisfaction.
Ensures timely and accurate reporting for portfolio including vacancy and budget variances, staffing needs, upcoming inspections and others, as needed
Managed tenant relations, addressing escalated complaints and resolving issues to maintain strong community engagement.
Conducted site inspections to monitor property conditions, ensuring high standards for maintenance, safety, and quality control. Prepared and analyzed daily operational and progress reports, ensuring alignment with project timelines
Analyzed budgets, managed vacancy and budget variance reports, and coordinated corrective programs to address operational challenges. Reviewed and approved contractor proposals and bids, ensuring cost-effectiveness and compliance with project requirements.
Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight
Oversaw vendor performance, negotiated contracts, and ensured compliance with service agreements to optimize operations and costs
Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
Assistant General Manager
Greystar/Prime Real Estate
Jersey City, New Jersey
12.2021 - 06.2023
Supported operational management of 6 buildings, supervising 22 team members, including maintenance technicians and leasing professionals.
Assist with compiling audit documentation
Reviewed and approved vendor invoices, managed property budgets, and maintained variance reports to ensure financial accountability.
Delinquency Monitoring and Reporting
Directed lease management processes, including resident consultations, delinquency resolutions, and timely renewals, achieving high retention rates.
Payment Collection and Enforcement
Accountable for resident consultation with aim to limit account delinquencies resulting in provocation of eviction notices by ownership
Issue appropriate notices when necessary (i.e Late payment, eviction notices, returned checks, memos) and miscellaneous resident communication as needed
Coordinated maintenance and repair projects, maintaining quality standards and compliance with property regulations.
Managing Month End Close
Conducted on-site inspections to ensure contractors met quality standards and project specifications.
Maintains optimal renewal rates administering lease agreements for current residents
Demonstrating knowledge of market condition and industry trends
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Community Manager
Greystar Management
Chatham, NJ
05.2021 - 12.2021
Developed and managed property budgets by analyzing financial reports, predicting performance, and implementing cost-effective strategies
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
Oversaw vendor procurement, reviewed proposals, and verified contractor invoices to ensure quality and accuracy
Supervising property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
Strengthened owner relationships by providing performance updates, coordinating property tours, and addressing inquiries
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, following proper notice requirements, evicts residents, and imposes and collects late fees and other charges allowable and stated
Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
Worked with maintenance staff to complete timely repairs and enhancements
Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
Assistant Business Manager
Greystar Management
New Brunswick, New Jersey
08.2020 - 05.2021
Managed monthly financial reporting, including preparation, review, and ensuring accuracy of key financial documents
Coordinated collection procedures for delinquent accounts, maintaining compliance with company policies and financial goals
Oversaw vendor invoicing and processed Final Account Statements for timely resolution of financial obligations
Conducted property inspections, including pre-move-in and pre-move-out assessments, ensuring adherence to quality standards
Managed operational workflows, including processing rental payments, lease distribution, and staff commission tracking
Managed all resident issues, rent payments, monthly renewals, applicants income verification
Facilitated regular ownership calls, providing updates on property performance, tenant concerns, and financial metrics
Responded to tenant complaints promptly, coordinating with repair teams and contractors to address issues effectively
Achieved promotion to Community Manager by demonstrating leadership, organizational excellence, and problem-solving skills
Leasing Agent
Garden Communities
Bloomfield, NJ
08.2018 - 08.2020
Greeted and toured prospective residents, oversaw the maintenance and functionality of amenities, and handled all resident issues and concerns
Completed all leasing paperwork associated with leasing activity such as applications, lease-break agreements, and rental and employment verifications
Managed property with 331 units, 825 residents, 5 maintenance staff and 1 porter
Handled all vendor inquiries and maintenance supplies
Education
Associates - Graphic Design
Anthem Institute
Jersey City, NJ
01.2012 - 01.2014
Skills
Timeline
Regional Property Manager
Urban Property Managers LLC
06.2023 - Current
Assistant General Manager
Greystar/Prime Real Estate
12.2021 - 06.2023
Community Manager
Greystar Management
05.2021 - 12.2021
Assistant Business Manager
Greystar Management
08.2020 - 05.2021
Leasing Agent
Garden Communities
08.2018 - 08.2020
Associates - Graphic Design
Anthem Institute
01.2012 - 01.2014
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