Camille R. Kenney
Kingman,AZ
Summary
Motivated and hardworking Sales and Customer Service professional with expertise in communication and negotiating. Bringing 10 years of experience meeting customer needs via telecommuting role and call center environment, and over 15 years of fast-paced customer service and sales. Skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offering empathy, reliability, and enthusiasm for satisfying customers. Driven and proven successful at achieving established targets and team goals, and employing time management skills. Personable and professional under pressure, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Focused on surpassing expectations and driving team success.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
Rise Services
Kingman, Arizona
01.2025 - Current
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted in planning and implementing recreational activities for participants.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Remote Customer Service Agent
Glidewell Dental Laboratories
Newport Beach, CA
11.2020 - 09.2024
- Answered high volume of incoming calls promptly and professionally, within company standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Tracked orders from placement to delivery using internal systems.
- Ensured compliance with applicable laws when dealing with customers.
- Attended training sessions regularly to stay current on new products or services.
- Identified opportunities to improve customer service processes and procedures.
Remote Customer Service Agent
Frontier Communications
Kingman, AZ
04.2013 - 09.2020
- Answered over 40 calls per day to meet fast-paced call center demands.
- Resolved over 20 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Manager/Customer Service Agent
Papa John's Pizza
Kingman, AZ
10.2007 - 04.2013
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Conducted monthly inventories of raw materials and components on work floor.
- Cross-trained 10-20 employees to maximize team agility and performance.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Customer Service Agent
Remax Preferred Professionals
Kingman, AZ
06.2006 - 07.2007
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Telemarketer
Gennock & Gennock Consulting, Inc
Kingman, AZ
06.2005 - 10.2005
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services including membership details and purchase advantages.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
Mohave Community College
Kingman, AZHigh School Diploma -
Kingman High School
Kingman, AZAztec High School
Aztec, NMSkills
- Type 60 wpm
- Microsoft Office Suite proficiency
- Service-oriented self-starter
- Excellent Communication Skills
- Detail Oriented
- Multi-tasker
- Quick learner
- Team player
- Data Entry
- Problem Solving
Accomplishments
- Received 2 President's Club Awards for Top Performer due to outstanding performance and commitment to excellence.
Timeline
Direct Support Professional
Rise Services
01.2025 - Current
Remote Customer Service Agent
Glidewell Dental Laboratories
11.2020 - 09.2024
Remote Customer Service Agent
Frontier Communications
04.2013 - 09.2020
Manager/Customer Service Agent
Papa John's Pizza
10.2007 - 04.2013
Customer Service Agent
Remax Preferred Professionals
06.2006 - 07.2007
Telemarketer
Gennock & Gennock Consulting, Inc
06.2005 - 10.2005
Mohave Community College
High School Diploma -
Kingman High School
Aztec High School