Camille Armour
Carrollton,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Services Consultant
Progressive
07.2023 - 09.2024
- Improved customer satisfaction by efficiently addressing and resolving service-related issues.
- Increased client retention by providing personalized support and tailored solutions.
- Streamlined internal processes for faster service delivery, enhancing customer experience.
- Developed strong relationships with clients through consistent communication and timely followups.
- Managed complex projects, ensuring on-time completion within budget constraints while exceeding client expectations.
- Analyzed data trends to monitor performance metrics and inform future process improvements.
Shift Lead
Walgreens
04.2022 - 03.2023
- Completed store opening and closing procedures and balanced tills.
- Engages customers and patients by greeting them and providing assistance with products and services to drive sales.
- Managed bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as requested.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
- Completed special assignments and other tasks as assigned.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities to maximize team performance.
Licensed Insurance Agent
CornerStone Staffing
05.2021 - 09.2021
- Answer high volume calls up to 30-50 per day from residents regarding billing, policy coverage, and policy purchases
- Provide support to the client’s property management team and on site leasing staff on policy confirmations, systems issues, and rate information verification
- Verify new addresses or added units and ensure listed rate information is correct
- Support the Resident Shield CSD team and worked with IT to provide feedback from clients on any website issues, or need to update insurance carrier information
- Ensure all necessary paperwork is completed for processing policy cancellations.
- Obtained underwriting approval by completing application for coverage.
- Calculated quotes and educated potential clients on insurance options.
Sales Retention Specialist
State Farm Insurance
10.2019 - 05.2021
- Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment
- Knows where to find answers to a variety of insurance related questions while helping the customer understand what will happen next
- Assist customers with processing policy changes related to coverage and/ or deductibles
- Leverage sales, marketing, and influence skill set to assist with acquisition and retention
- Assist with complex billing questions
- Present new or additional products and services to existing customers
- Follow up regularly after closing a sale to ensure client satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Customer Service Collections Representative
The CMI Group
06.2017 - 10.2019
- Explain billing cycles, processes, and prorates to ensure that customers understand their statements
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Correct discrepancies on customers’ billing statements and research customer billing situations as necessary
- Utilizes established escalation procedures to expedite prompt resolution
- Act as a product expert, articulating product features and the benefits of satisfying a payment
- Work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations, manage, and diffuse angry or upset customers
- Investigated and resolved customer inquiries and complaints quickly.
Education
BBA - Business Administration
University of North Texas
Denton, TX06.2024
Associate of Science - Business Administration
North Lake College
Irving, TX06.2021
High School Diploma -
Newman Smith High School
Carrollton, TX06.2018
Skills
- Adaptability
- Critical Thinking
- Multitasking
- Customer Service
- Leadership
- Advanced Conflict Resolution Skills
- Quality Assurance and Process Management
- Consistently Meeting or Exceeding Performance Measurement Goals
- Billing and Payment Processing
- Product and Service Knowledge
- Customer Retention Abilities
- Inbound and Outbound Calling
- Microsoft Excel
- Efficient Typing
Additional Information
- LICENSES: Property & Casualty license
Timeline
Services Consultant
Progressive
07.2023 - 09.2024
Shift Lead
Walgreens
04.2022 - 03.2023
Licensed Insurance Agent
CornerStone Staffing
05.2021 - 09.2021
Sales Retention Specialist
State Farm Insurance
10.2019 - 05.2021
Customer Service Collections Representative
The CMI Group
06.2017 - 10.2019
BBA - Business Administration
University of North Texas
Associate of Science - Business Administration
North Lake College
High School Diploma -
Newman Smith High School
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