Summary
Overview
Work History
Education
Skills
Timeline
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Camillia Bell

Fort Worth,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the financial and healthcare industry. Solid team player with outgoing, positive demeanor and proven experience gathering and manipulating data and performing project and program analysis. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Senior Billing Analyst

Worldwide Express
01.2022 - Current
  • Partnered with AR department to investigate and remedy any gross margin trend issues
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers
  • Maintain billing/payroll changes and updates within internal software
  • Assisting customer facing teams by using proper Salesforce macros, templates, and flows
  • Adjusting over 3,910 billing adjustments weekly
  • Improving time management, organization, and planning skills
  • Work with scalable processes that enable teams to be efficient while providing focused high level of customer service
  • Coordinate internally with team members and interdepartmentally to meet/exceed departmental requirements
  • Work collaboratively with internal staff, operations managers, and external carriers to ensure proper invoice resolution
  • Investigate problems applicable to potential system issues and report to management
  • Generate invoices and process payments for clients
  • Determined key areas prime for process improvements
  • Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions, and unauthorized deliveries
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Escalates issues affecting accurate billing and follow-up activities
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.

Operations Specialist II

Worldwide Express
08.2018 - 01.2022
  • Worldwide Express
  • Maintain high level of activity via phone and email chats
  • Communicating with 50-150 people weekly
  • Work closely with third-party partners to assure communication is relayed properly to customers
  • Motivated and trained employees to maximize team productivity
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
  • Tracked and analyzed reports to determine needed improvements.
  • Generated reports of findings to help management with making key decisions
  • Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles
  • Compiled training materials for new employees and tracked skill development
  • Collected customer feedback and made business adjustments to improve retention and satisfaction
  • Encouraged and promoted ideas aligned to business needs and benefits
  • Work cross -collaboratively with other teams, including Billing, Sales, IT support, Enterprise department, assisting in complex and urgent matter issues.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Tracked and analyzed reports to determine needed improvements
  • Managed internal operational standards and productivity targets.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.

Benefit Specialist/Medicare Case Manager

Teva Pharmaceutical/AssistRx
10.2013 - 04.2018
  • Assisted Medicare patients managing Parkinson, Huntington Disease, Multiple Sclerosis and Severe Migraines, find medical funding to afford medication
  • Was available to assist out of pocket treatment that patients may need
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Interim nightly QA assistance to oversee department of 8-12 people
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
  • Observed strict procedures to maintain data and plan participant confidentiality
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
  • Drove operational improvements which resulted in savings and improved profit margins
  • Used Microsoft Word and other software tools to create documents and other communications
  • Used coordination and planning skills to achieve results according to schedule
  • Improved operations through consistent hard work and dedication
  • Handled 60 + calls per day to address customer inquiries and concerns
  • Resolved problems, improved operations, and provided exceptional service
  • Developed and maintained courteous and effective working relationships.
  • Maintained confidentiality of patient finances, records, and health statuses.

CEO • Virtual Assistant

Virtually Elite Solutions
01.2018 - Current
  • Facilitated efficient webinars for clients by providing technical support and troubleshooting issues during live sessions
  • Created visually appealing graphics using Canva to support branding efforts, including flyers, business cards, and other promotional materials
  • Managed social media content to increase engagement and grow followers
  • Conducted market research to inform business decisions and identify opportunities for growth
  • Managed customer relationship management (CRM) system to maintain accurate client information and improve communication
  • Coordinated travel arrangements for clients
  • Prepared forms and facilitated online purchases to streamline business operations
  • Scheduled appointments and meetings to optimize team productivity
  • Planned and executed successful events.
  • Managed email and calendar for [specific person/department] to ensure timely responses and organized scheduling
  • Conducted accurate data entry and file management to maintain efficient record-keeping and organization
  • Processed payments and invoicing to ensure timely and accurate billing
  • Provided excellent chat support to clients/customers through email or chat systems to meet their needs and resolve issues
  • Responded to direct messages and comments on social media platforms to engage with customers and maintain positive relationships
  • Assisted with scheduling and setting up live streams and webinars to ensure smooth and successful event
  • Developed and maintained knowledge base articles and FAQs to assist customers with common issues and questions
  • Collaborated with cross-functional teams to optimize business processes and streamline workflows
  • Maintained high level of professionalism and customer service to enhance brand reputation and customer loyalty.
  • Established foundational processes for business operations.

Education

AA - Liberal Arts/focus in Communication

Longview Community College
Longview, MO
05.2019

Skills

  • Skilled Collaborator
  • Solution Oriented Professional
  • Rapid and Adaptive Learner
  • Training & Mentoring
  • SQL
  • Automated Processing
  • Financial Reporting
  • Billing Systems and Software
  • Zendesk
  • Troubleshooting and Diagnosing
  • Analytical and Critical Thinking
  • Microsoft Word
  • Microsoft Excel
  • Customer Service
  • Effective Multitasking
  • Claims Investigations

Timeline

Senior Billing Analyst

Worldwide Express
01.2022 - Current

Operations Specialist II

Worldwide Express
08.2018 - 01.2022

CEO • Virtual Assistant

Virtually Elite Solutions
01.2018 - Current

Benefit Specialist/Medicare Case Manager

Teva Pharmaceutical/AssistRx
10.2013 - 04.2018

AA - Liberal Arts/focus in Communication

Longview Community College

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Camillia Bell