Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camillia Kelly

Arlington,TX

Summary

Accomplished professional with over 6 years of experience in financial services and retail, focusing on customer support and operational efficiency. Demonstrated success in resolving complex issues and improving customer satisfaction through streamlined processes. Strong analytical skills and technological proficiency utilized to deliver exceptional service in secure environments.

Overview

9
9
years of professional experience

Work History

Banking Specialist

Goldman Sachs Bank
Richardson, Texas
02.2022 - Current
  • Ensured the highest level of data security and client trust by meticulously maintaining confidentiality of banking records and sensitive client information, preventing potential breaches.
  • Achieved 100% accuracy in balancing daily cash deposits and vault inventory, ensuring seamless financial operations with zero error rate.
  • Adhered strictly to financial services security and audit procedures, contributing to a secure and compliant banking environment when assisting customers over the phone and via chat.
  • Assisted with training classes of new employees entering the company.

Balancer

JPMorgan Chase
Lewisville, Texas
05.2020 - 01.2022
  • Explained complex bank services, financial products, and applicable fees to diverse customers, ensuring clarity and understanding.
  • Identified customer financial needs and objectives, effectively recommending appropriate financial products to meet individual goals.
  • Collaborated with finance teams to ensure compliance with internal policies.
  • Analyzed trends in account activity to identify potential issues early.

Customer Service Representative

Aspira
Dallas, Texas
03.2019 - 01.2020
  • Assisted customers with inquiries and resolved issues efficiently.
  • Educated customers about their retirement plans and the options they have available to access funds.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled customer complaints with empathy and provided solutions promptly.
  • Maintained a positive attitude while managing high call volumes daily.

Assistant Store Manager

Shoe Carnival
Fort Worth, Texas
06.2016 - 01.2019
  • Delivered excellent customer service, adhering to standard practices to maximize sales, and minimize shrinkage.
  • Generated repeat business by consistently responding to customer concerns with friendly, knowledgeable service.
  • Ensured seamless daily operations by completing thorough opening, closing, and shift change functions, maintaining high operational standards.
  • Provided accurate and up-to-date information on products, sales, and promotions, enhancing the customer shopping experience.

Education

High School Diploma -

Zion Academy
Fort Worth, TX
06-2014

Skills

  • Customer Support & Engagement
  • Technical Proficiency
  • Financial product analysis
  • Bank services
  • Client on-boarding
  • Relationship building
  • Account monitoring
  • Payment processing
  • Cash handling and management
  • Anti-money laundering
  • Financial and operational acumen
  • Leadership & Teamwork

Timeline

Banking Specialist

Goldman Sachs Bank
02.2022 - Current

Balancer

JPMorgan Chase
05.2020 - 01.2022

Customer Service Representative

Aspira
03.2019 - 01.2020

Assistant Store Manager

Shoe Carnival
06.2016 - 01.2019

High School Diploma -

Zion Academy

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