Camillia Nipper
Norfolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Director of Operations
Breanne Stewart Ministries LLC
01.2024 - Current
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity
- Plan, monitor and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
- Adhere to the company's policies and standards, and ensure that laws and regulations are being followed.
Junior Human Resources Assistant
Customs and Border Protection
02.2011 - 09.2016
- Ensure that daily operations are completed according to deadlines established by the Manager/Client
- Receive and distribute daily mail from different departments and locations
- Assist HR Specialists with preparing Screening Panels, Executive Resource Board Panels, Interview Panels, and Selection Packages for consensus meetings in filling Senior Executive Service positions
- Print resumes from USA Staffing and records information into the Human Resources Business Engine database
- File confidential documents into case files and Official Personnel Folders
- Receive and distribute supplies
- Complete closeouts spreadsheets for HR specialists to close out announcements once the position has been filled
- Establish and collaborate with co-workers regarding innovative ways to meet our deadlines
- Act as Staff Assistant for the Assistant Commissioner and Deputy Assistant Commissioner when needed
- Keep the conference room and file room in order.
Administrative Assistant/Data Entry Clerk
DC Department of Motor Vehicles
08.2010 - 02.2011
- Ensured that daily operations were completed according to deadlines established by the Manager/Client
- Organized, sorted, copied, faxed, prepared, and indexed confidential client documents
- Prepared vehicle registrations, payment plans, permits, judgments, convictions, suspensions, medical reviews, road tests, and Commercial Drivers Licenses (CDL) for scanning into the TurboScan 2000 system
- Ensured that each document met quality assurance (QA) measures for processing by determining if it had been scanned, giving it a QA number, and cropping documents to be QA’d, indexed, and separated
- Indexed filed documents by accurately typing necessary information from the hard copy
- Received and distributed daily mail from different departments and locations.
Quality Assurance Specialist/ Sales Representative
Protocol Communications
11.2008 - 08.2010
- Prepared and proofed internal memoranda, letter reports, and wave files for the client
- Coached and escalated representatives to maintain quality standards
- Provided administrative assistance to a staff of 10 senior quality assurance specialists
- Compiled, proofed, and edited reports to ensure compliance with all contract guidelines
- Prepared weekly performance reports to track individual performance levels
- Managed and kept representative sales files
- Provided customer service and sales skills
- Greeted incoming customer calls and sold company products to meet their specific needs.
Massage Therapist
Herbert Wells Ice Skating Ring
07.2008 - 11.2008
- Answered busy telephones, directed and routed calls, and scheduled appointments
- Greeted incoming customers and compiled Customer Intake Profiles
- Performed therapy on customers to provide healing and comfort to the identified areas.
Financial Aid Assistant/Director of First Impression
Everest College
02.2007 - 07.2008
- Provided administrative and secretarial support in various office environments
- Provided secretarial support for the President and Director of admissions
- Responsible for the organization and efficient processing of bulk mailings to customers
- Provided efficient and courteous customer service in business settings
- Processed orders, entered, and retrieved data using both PCs and mainframe computers
- Facilitated spreadsheet and database management for the Director of Admissions
- Maintained accurate, up-to-date, comprehensive, and confidential records
- Coordinated and managed multiple priorities and projects on a timely basis
- Answered busy telephones, directed and routed calls, and scheduled appointments.
Merchandising
Best Buy
11.2006 - 03.2007
- Merchandised store shelving, coolers, and displays with Pepsi products in accounts assigned by the supervisor
- Utilized promotional material (signs, banners) in accounts
- Maintained backroom stock in neat and orderly condition
- Communicated sales results to store and Pepsi management
- Established customer relationships at the store level.
Customer Service Representative/ Cashier
Macy's (Hecht's)
02.2006 - 08.2006
- Provided customer service, cash handling, and sales skills
- Worked closely with customers in developing and executing special orders
- Responsible for special orders from point of contact, creation, purchase order, and production
- Prepared Price Labels and Markdowns.
Education
Criminal Justice Degree -
University of Phoenix
07.2016
Criminal Justice Degree -
Strayer University
04.2012
Massage Therapist Diploma -
Everest College
11.2007
Diploma -
Gwynn Park High School
06.2005
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Quality Assurance
- Operations Management
- Teamwork and Collaboration
- Customer Service
- Relationship Building
- Proficient in Microsoft software
- Human Resources
- Scheduling
- Calendar Management
Accomplishments
Enhanced Customer Service Certificate
Timeline
Director of Operations
Breanne Stewart Ministries LLC
01.2024 - Current
Junior Human Resources Assistant
Customs and Border Protection
02.2011 - 09.2016
Administrative Assistant/Data Entry Clerk
DC Department of Motor Vehicles
08.2010 - 02.2011
Quality Assurance Specialist/ Sales Representative
Protocol Communications
11.2008 - 08.2010
Massage Therapist
Herbert Wells Ice Skating Ring
07.2008 - 11.2008
Financial Aid Assistant/Director of First Impression
Everest College
02.2007 - 07.2008
Merchandising
Best Buy
11.2006 - 03.2007
Customer Service Representative/ Cashier
Macy's (Hecht's)
02.2006 - 08.2006
Criminal Justice Degree -
University of Phoenix
Criminal Justice Degree -
Strayer University
Massage Therapist Diploma -
Everest College
Diploma -
Gwynn Park High School
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