Camillia Norris
Pico Rivera,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Team Member
Disneyland Park
Anaheim, CA
09.2021 - 03.2024
- Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.
- Pulled down safety bars and secured riders according to specified attraction details.
- Organized supplies such as food items and merchandise for sale in the park's retail locations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
CNA
Del Rio Convalescent Center
Bell Gardens, CA
05.2011 - 01.2024
- Used mobility devices to transport patients.
- Administered medications under supervision of a licensed nurse.
- Monitored food intake and output as directed by nursing staff.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
The Covid Team
El Monte, CA
11.2020 - 09.2021
- Maintained accurate records of patient care activities using electronic health record systems.
- Attended continuing education sessions related to new developments in diagnosis and treatment of COVID-19 infections.
- Provided direct patient care to individuals with confirmed and suspected COVID-19, including administering medications, treatments, and oxygen therapy.
- Facilitated medication management, monitoring for side effects.
Administrative Assistant
South Coast Protection Agency
Torrance, CA
05.2019 - 05.2021
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
Education
High School Diploma -
El Rancho High School
Bachelor of Science - Psychology
Rio Honda College
Skills
- Teamwork and collaboration
- Customer service
- Excellent communication
- Administrative support
- Bilingual fluency in Spanish
- Clerical/Administration
- CNA/HIPPA regulations
Languages
Spanish
Native/ Bilingual
Timeline
Team Member
Disneyland Park
09.2021 - 03.2024
CNA
The Covid Team
11.2020 - 09.2021
Administrative Assistant
South Coast Protection Agency
05.2019 - 05.2021
CNA
Del Rio Convalescent Center
05.2011 - 01.2024
High School Diploma -
El Rancho High School
Bachelor of Science - Psychology
Rio Honda College
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