Camillia Ziyad
Detroit,Michigan
Summary
Conscientious Professional possessing strong Communication, Research, and Data Analysis skills. Well-versed in report writing, public speaking, and research methodologies used to help facilitate systemic improvements. Seasoned at working with sensitive groups and confidential information. Extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Committed to inspiring community service and upward mobility.
Overview
20
20
years of professional experience
Work History
Fundraising Coordinator
JDRF
02.2012 - Current
- Work with marketing team on development and delivery of creative campaigns to support fundraising activities.
- Plan and implement fundraising events.
- Participate in status meetings to offer insights into quarterly and annual strategic planning.
- Conduct prospect research to identify and engage potential donors and partner organizations.
- Create compelling presentations to promote fundraising activities to potential donors.
- Develop and execute creative strategies to promote fundraising events.
- Oversee in-house solicitation mailings and other fundraising initiatives by developing and routing materials, generating mailing lists, executing mail merges and managing collation and sends.
Collections Representative
Internal Revenue Service, IRS
06.2023 - 11.2023
- Used sophisticated interviewing techniques, and review individual circumstances and goals, and advise on most advantageous ways to meet them.
- Elicited sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draw out information the individual may attempt to withhold, e.g., additional sources of income, over payments, to ensure compliance with reporting and disclosure requirements.
- Made determinations and use sound judgment concerning controversial matters in reporting as appropriate degree to which individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent.
- Developed, analyzed, and evaluated information involving research of records, to resolve problems related to unique circumstances of each individual and fulfill regulatory requirements.
- Explained in clear and simple terms what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases involving: varied sources of income, including self-employment, itemized personal and business expense deductions, or carryover/carry back of capital losses and investment credit from prior years, or comparable issues requiring reference to tax code and precedents.
Member Services Analyst
Blue Cross And Blue Shield Of Michigan
10.2017 - 11.2020
- Investigated, researched, and resolved member discrepancies with Health Insurance Market Place and Medicare Advantage Plans
- Produced routine and non-routine reports, presentations, letters, communications, and graphics
- Provided support with design, development, modification, testing, implementation, and maintenance of assigned systems
- Planned and performed surveys
- Worked with HIPPA protected information following government regulations
- Maintained working knowledge of old and new government regulations pertaining to health plans and HIPPA policies
- Assisted in reporting results of research and evaluation activities to appropriate stakeholders in formal and informal presentations and documents
- Helped plan, coordinate, conduct, and evaluate media events
- Took photographs and videos during special events for promotional materials and social media pages
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials
- Developed ideas and leads for new stories according to industry trends
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image
Assistant Manager
TCF Bank
01.2005 - 11.2010
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Master of Business Administration - Entrepreneurship And Innovation
Wayne State University
12.2025
Bachelor of Arts - Sociology
Wayne State University
12.2022
Black Belt Certification - Lean And Six Sigma
Lawrence Technological University
12.2019
Skills
- Business growth strategies
- Team leadership and collaboration
- Opportunity creation
- Relationship cultivation and retention
- Up-selling and cross-selling techniques
- Interpersonal and client communications
- Database Management
- Strategic account development
- Sales presentations
- Statistic analysis
- Trend forecasting
Timeline
Collections Representative
Internal Revenue Service, IRS
06.2023 - 11.2023
Member Services Analyst
Blue Cross And Blue Shield Of Michigan
10.2017 - 11.2020
Fundraising Coordinator
JDRF
02.2012 - Current
Assistant Manager
TCF Bank
01.2005 - 11.2010
Bachelor of Arts - Sociology
Wayne State University
Black Belt Certification - Lean And Six Sigma
Lawrence Technological University
Master of Business Administration - Entrepreneurship And Innovation
Wayne State University
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