Camilo Acevedo
Bridgeport,CT
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
16
16
years of professional experience
Work History
Manager
Splash Car Wash & Express Lube
Shelton , CT
2008.09 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements and industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Colombia
Colombia Skills
- Financial Management
- Operations Management
- Strategic Planning
- Business Administration
- Workforce Management
- Marketing
- Product Management
- Lead Generation
- Customer Relationship Management (CRM)
- Salesforce Management
- Cross-Functional Teamwork
- Sales management
- Staff Management
- Staff Training and Development
- Customer Service
- Task Delegation
- Positive Attitude
- Good Judgment
- Interpersonal Skills
Languages
Spanish
Professional
Timeline
Manager
Splash Car Wash & Express Lube
2008.09 - Current
Colombia
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