Camilo Bolivar
Garfield,NJ
Summary
An enthusiastic, bilingual, IT professional with exceptional customer service skills in search of a team where I can add value, acquire new knowledge, and continue my professional growth.
Overview
9
9
years of professional experience
Work History
IT Operations Engineer
Tao Group Hospitality
New York, New York
09.2022 - Current
- Developed and implemented procedures for maintaining IT systems, networks, and databases.
- Provided end-user support for issues related to computer hardware and software configuration or usage.
- Performed regular system maintenance tasks such as patching, security updates, disk defragmentation.
- POS Enterprise maintenance and support as well as API integrations.
- Troubleshot and resolved technical problems related to server hardware, software applications, operating systems, and networking protocols.
- Installed and configured new servers in physical or virtual environments according to established standards.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
IT Project Coordinator
POS Solutions
Rockaway, NJ
01.2021 - 08.2022
- Implementations, & Project Coordinator for all new and existing POS accounts.
- Responsibilities Include: Manage new upcoming projects from start to finish.
- Managing resources for projects, such as computer equipment and employees.
- Using project management tools to track project performance and schedule adherence
- Coordinating project team members and developing schedules and individual responsibilities.
- Creating post-implementation issue tracking process, working with tech staff to fix problems in a timely manner
- All issues resolved successfully within a promised time
- Training new and current staff, as well as all of our POS clients on a daily basis.
- Implement new POS software/hardware as received, based on the company needs and goals.
IT Service Desk Analyst II
Sandvik
Fair Lawn
01.2019 - 01.2020
- Providing technical support as a part of an internal IT for a global mining technology company
- First to second line of support for all IT issues
- Account management for systems including Active Directory, AS400, Lotus Notes, and SAP
- Support of MS Office, One Drive, iOS for iPhones and tablets
- Migration support for systems including windows 7 to windows 10
- Escalation of tickets if unable to resolve at first level
- Windows passwords resets via Active Directory
- Mainframe and accounts reset via Attachmate, and i-Series Emulator
- Resets and troubleshooting for Bitlocker, and Sophos hard drive encryption software
- Use of ININ (contact center solution), and Enterprise Mobility Management software (Intune).
Help Desk & Service Technician
POS Solutions
Rockaway
01.2016 - 01.2019
- A fast-growing Point of Sale (POS) small business that provides remote & on-site services for retail & hospitality clients
- Responsibilities include: Providing helpdesk Level 1 & 2 support to end-users of proprietary Future POS
- Serving as an on-site hardware and networking technician at the end-user's location
- Creating and responding to tickets through Ticketing Software on client issues
- Responsible for troubleshooting hardware, network, & software issues both remotely & on site
- Experience with Windows XP, 7, 8, 10, iOS & Android based products
- Experience with Windows Service, TCP/IP, DHCP, DNS, LAN/WAN, Modems (Home & Business) & much more.
Education
Associate degree; Information Tech -
Lincoln Technical Institute
02.2015
Completed Related Course Work in Information Technology -
Bergen Community College
Skills
- Bi-lingual (English & Spanish)
- Troubleshooting
- Azure
- MS365
- Network Administration
- Interpersonal Skills
- Technical Analysis
- Reliability
- Team Collaboration
- Effective Communication
- Professional Demeanor
- Active Directory
- Remote Support
- Hardware Configuration
- Operating systems
- System Administration
- Application support
- Technical training
- Multitasking
- Enterprise Application Integration
- Incident Management
- User Support
- New Technology Integration
- Permissions and Access Control
- VoIP Systems
- MDM
Product Training
- Trained in CompTIA: A+ & Network+
- Completed coursework school for Networking.
- Courses completed via Udemy Online learning: Active Directory & Group Policy, CompTIA 1001 & 1002.
Timeline
IT Operations Engineer
Tao Group Hospitality
09.2022 - Current
IT Project Coordinator
POS Solutions
01.2021 - 08.2022
IT Service Desk Analyst II
Sandvik
01.2019 - 01.2020
Help Desk & Service Technician
POS Solutions
01.2016 - 01.2019
Associate degree; Information Tech -
Lincoln Technical Institute
Completed Related Course Work in Information Technology -
Bergen Community College
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