Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camilo Dumar

Tampa,FL

Summary

Dynamic operations supervisor at KGI with a proven track record in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and streamlined processes, achieving high performance evaluations. Skilled in staff training and data management, I foster a positive work environment that drives productivity and employee morale.

Overview

4
4
years of professional experience

Work History

Supervisor of Operations

KGI
08.2022 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Monitored system performance to identify potential issues.
  • Offered assistance in implementing and developing training programs.
  • Checked accrued hours against listed hours for leave time.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
  • Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
  • Supported human resources initiatives by collaborating closely with HR personnel on various tasks related to workforce management.
  • Streamlined timekeeping processes by implementing efficient software solutions and training staff on their use.
  • Maintained confidentiality of employee records and payroll information.
  • Tracked employee vacation, sick and personal time.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Installed, configured and maintained computer systems and network connections.

Customer Service Representative

Evos Feel Great
01.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Education

Associate of Science - Cyber Security

Hcc
Tampa, FL
06-2026

Skills

  • Fluent in Spanish
  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Goal setting
  • Workflow optimization
  • Coaching and mentoring
  • Staff evaluation
  • Recruitment and hiring
  • Facilities inspection
  • Verbal and written communication
  • Task delegation
  • Equipment management
  • Performance evaluation
  • Workforce planning
  • Human resources management
  • Decision-making
  • Operations management
  • Problem-solving
  • Staff management
  • Strategic planning
  • Staff training
  • Schedule management
  • Cultural awareness
  • Data management
  • Project planning and development
  • Planning and implementation
  • MS office
  • Management
  • Maintaining compliance
  • Policies and procedures implementation
  • Health and safety compliance
  • Employee motivation
  • Maintenance planning
  • Work flow planning
  • Social media marketing
  • Data analysis
  • Building and facility management

Languages

Spanish
Native or Bilingual

Timeline

Supervisor of Operations

KGI
08.2022 - Current

Customer Service Representative

Evos Feel Great
01.2021 - 05.2022

Associate of Science - Cyber Security

Hcc

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Camilo Dumar