CAMILO GÓMEZ
Boca Raton
Summary
Insurance and operations professional with over 15 years in policy management, claims processing, and customer service. Proven success in enhancing client satisfaction and operational efficiency in high-volume settings. Holds a Florida 4-40 Customer Representative license and has a strong background in automotive and general insurance markets.
Overview
20
20
years of professional experience
1
1
Certification
Work History
MOS 91C (Utilities Equipment Repairer)
U.S. Army Reserve
11.2025 - Current
- Executed maintenance and repair for utility and support equipment systems to ensure operational readiness.
- Ensured compliance with military safety and operational standards to mitigate risks.
- Functioned in structured, high-discipline environments, emphasizing precision and accountability in all tasks.
Delivery Driver
FedEx
05.2018 - 09.2025
- Executed daily package delivery operations across residential and commercial routes to meet customer expectations.
- Ensured accurate and timely delivery of shipments, enhancing customer satisfaction and safety.
- Provided customer service and resolved delivery-related issues to maintain positive client relationships.
- Conducted vehicle inspections and maintained DOT compliance.
Valet Parking Supervisor
Boca West Country Club
Boca Raton
05.2015 - 05.2018
- Supervised valet operations, coordinating vehicle flow to meet high demand.
- Managed customer service in luxury hospitality, enhancing guest satisfaction.
- Trained staff, ensuring compliance with safety standards and operational efficiency.
Insurance Account Manager - Automotive Lines
DELIMA MARSH
Bogotá
07.2011 - 09.2014
- Executed renewals, provided quotations, and conducted market analysis to optimize client insurance solutions.
- Negotiated insurance terms and facilitated commercial underwriting processes to enhance client satisfaction.
- Managed corporate automotive insurance portfolios to align coverage with client needs.
Insurance Business Analyst - Back Office Automotive
Óigame Consultores S.A. - Allianz (Colseguros)
Bogotá
12.2009 - 07.2011
- Managed claims confirmations and coordinated with indemnification departments.
- Supported operational insurance workflow and client account management.
- Processed policy issuance, modifications, and cancellations.
Insurance Advisor - Auto & General Lines
ALLUS S.A. - Allianz (Colseguros)
Bogotá
03.2008 - 10.2009
- Handled claims for automotive and general insurance products, facilitating timely resolution for clients.
- Coordinated vehicle quotations and conducted insurance inspections to ensure accurate policy assessments.
- Provided customer service and policy advisory support to enhance client understanding of coverage options.
Insurance Assistance Coordinator
AXA Asistencia Colombia S.A.
Bogotá
08.2006 - 12.2007
- Managed claims intake and policy support operations, facilitating seamless processing for customers.
- Coordinated roadside, home, and SME insurance assistance services to ensure timely support for clients.
- Provided high-volume customer service support, addressing inquiries and resolving issues efficiently.
Education
Bachelor of Law - Abogado
Universidad Colegio Mayor De Cundinamarca
Bogotá, Colombia01-2012
High School Diploma -
Colegio Distrital Simón Bolívar
Bogotá, Colombia01-2004
Skills
- Technical Repair
- Equipment Inspection
- Electrical Repair
- System diagnostics
- Generator Repair
- Valve maintenance
- Power Systems Maintenance
- Mechanical Repair
- Leak Detection
- Transformer Repair
- HVAC Repair
- Chiller Repair
- Cooling Systems Maintenance
- Battery Testing
- Tool Operation
- Compressor Repair
- Machinery Inspections
- Blueprint Interpretation
- Schematic interpretation
- Safety Equipment Maintenance
- Safety
- Claims processing
- Policy Issuance
- Renewals & Cancellations
- Risk assessment
- Automotive & General Insurance Lines
- Regulatory compliance
- Regulatory Compliance
- Insurance systems knowledge
- Microsoft Office (Word, Excel, PowerPoint)
- Windows OS
- Logistics Management
- Equipment Maintenance
- Problem Solving & Case Resolution
- Problem solving
- Client relations
- Client relationship management
- Inventory Control
- Staff training
- Effective communication
- Machinery Inspections
- Tool Operation
- Compressor Repair
Certification
- Florida 4-40 Customer Representative License (Insurance)
- EPA Section 608 Certification
- EPA Section 609 Certification
- U.S. Army MOS 91C Technical Training
Additional Information
Strong background in insurance claims and policy management, Experience across U.S. and Colombian insurance systems, Eligible to work in the United States, Military discipline and structured operations experience
Languages
- Spanish, Native
- English, Intermediate
Timeline
MOS 91C (Utilities Equipment Repairer)
U.S. Army Reserve
11.2025 - Current
Delivery Driver
FedEx
05.2018 - 09.2025
Valet Parking Supervisor
Boca West Country Club
05.2015 - 05.2018
Insurance Account Manager - Automotive Lines
DELIMA MARSH
07.2011 - 09.2014
Insurance Business Analyst - Back Office Automotive
Óigame Consultores S.A. - Allianz (Colseguros)
12.2009 - 07.2011
Insurance Advisor - Auto & General Lines
ALLUS S.A. - Allianz (Colseguros)
03.2008 - 10.2009
Insurance Assistance Coordinator
AXA Asistencia Colombia S.A.
08.2006 - 12.2007
Bachelor of Law - Abogado
Universidad Colegio Mayor De Cundinamarca
High School Diploma -
Colegio Distrital Simón Bolívar