
AI evaluation training profile with portfolio exercises in language-model response comparison, instruction-following assessment, evidence-based fact checking, annotation quality, and clear reviewer feedback. Applies structured criteria to analyze whether generated content is accurate, relevant, complete, logically coherent, and useful for the intended audience. Demonstrates a disciplined approach to identifying unsupported claims, ranking alternative responses, documenting uncertainty, and aligning judgments with changing evaluation guidelines. Interested in contributing to Project Hedgehog and other Handshake AI initiatives involving generalist evaluation, prompt development, response improvement, and research-supported quality review.
Achieved 95% first-contact resolution rate by completing technical troubleshooting for students and faculty with accuracy and efficiency.
Achieved improved user satisfaction through effectively helping with Canvas LMS navigation, Microsoft 365 setup, and campus Wi-Fi connectivity issues.
Achieved 30% reduction in repetitive support tickets by introducing step-by-step troubleshooting guides for common login and password reset tasks.
Provided frontline IT support to 50+ students and faculty weekly, resolving hardware, software, and network issues in computer labs and classrooms