AI-Powered Web Development: Developed responsive business websites with intelligent search and AI-driven features, enhancing online presence and capturing new leads.
Business Process Automation: Streamlined workflows connecting CRMs, scheduling, and billing systems, minimizing repetitive tasks and reducing administrative errors.
End-to-End Client Consulting: Audited daily business operations, identified administrative bottlenecks, and trained client teams on adopting practical AI tools to boost overall team productivity.
AI-Powered Web Development: Built modern, responsive business websites integrating intelligent search and AI-driven features to help companies improve their online presence and capture new leads.
End-to-End Client Consulting: Conducted operational audits, identified bottlenecks, and trained client teams on practical AI tools, enhancing overall productivity.
Administrative & Operational AI Assistant
EPC Services SAS
Bucaramanga, Colombia
02.2025 - 01.2026
Automated Workflow & Documentation: Integrated generative AI tools to draft, structure, and standardize executive reports, memorandums, and corporate correspondence, accelerating communication delivery cycles by 35%.
Process Automation Strategy: Analyzed operational bottlenecks in departmental workflows and implemented AI-assisted documentation protocols, enhancing support for executive decision-making.
Cross-Functional Operations & Negotiations: Collaborated in operational strategy and vendor negotiations, creating data-driven briefs and synthesizing meeting outcomes using AI productivity frameworks.
Financial & Operational Data Optimization: Developed Microsoft Excel tracking models and automated data validation pipelines, reducing manual entry errors and improving accuracy of administrative records.
Marketing & Operations Automation Specialist
Enithcaro Pasteleria
Bogota, Colombia
08.2024 - 01.2025
AI-Driven Campaign Development: Integrated generative AI tools to design, test, and deploy multi-channel marketing campaigns, reducing creative production turnaround by 40%.
Operational Workflow Optimization: Structured and automated monthly marketing calendars and administrative schedules, streamlining asset handoffs and cross-team coordination.
Market Intelligence & Automation: Built automated workflows to monitor consumer trends and competitor benchmarks across South Florida, translating insights into data-backed product promotion strategies.
Administrative & Sales Tracking: Managed inventory-to-sales data synchronization and customer inquiry funnels using spreadsheet automation, minimizing order processing delays during peak commercial cycles.
Education
BBA - International Business and Marketing
Florida International University (FIU)
Miami, FL
12-2027
Skills
Project management
Business analysis
Operations analysis
Project leadership
Strategic planning
Project coordination
Performance tracking
Team leadership & development
Problem-solving
Process documentation
Attention to detail
AI strategy development
KPI monitoring
Project analysis
Accomplishments
CRC Media Group-Freelancer Portfolio/Experience: Founded and scaled CRC Media Group as a cross-border digital and AI automation consultancy, successfully delivering web architecture, automated workflows, and custom AI agents for business clients across the US, Colombia, and Europe.
International Business Honor Society (IBHS): Selected for membership at Florida International University, recognizing high academic commitment, global business acumen, and leadership in international trade and enterprise studies.
Emerging Leaders Society (ELS): Active member at FIU, engaging in advanced professional development workshops, executive networking, and leadership training focused on modern business challenges and corporate management.
Toastmasters International (FIU Chapter): Consistently refined executive communication, impromptu speaking, and bilingual business presentation skills to effectively pitch technical solutions to diverse corporate stakeholders.
Certification
Google AI Essentials Certification: Google (Grow with Google)
Prompt Engineering for Large Language Models (Claude): Anthropic Interactive Training & DeepLearning.AI
Certified AI & Automation Builder: Zapier Academy
Make Academy Level 1 & 2: Workflow Automation Specialist: Make (Integromat)
HubSpot Inbound Marketing & RevOps Certification: HubSpot Academy
<ul><li>Led architecture design and RFP solutioning for multimillion-dollar transformation programs on OCI, AWS, and Azure.</li><li>Delivered scalable, cloud-native solutions for modernization, integration, and automation across global clients.</li><li>Partnered with Sales, Product, and GTM teams to create compelling proposals and increase deal win rates.</li><li>Conducted C-suite workshops to define transformation roadmaps and align cloud strategy with business outcomes.</li><li>Designed AI/ML-enabled automation frameworks that improved process efficiency by 30%.</li><li>Supported deals in areas like mainframe migration, platform reengineering, and QA services.</li></ul> at Genpact India<ul><li>Led architecture design and RFP solutioning for multimillion-dollar transformation programs on OCI, AWS, and Azure.</li><li>Delivered scalable, cloud-native solutions for modernization, integration, and automation across global clients.</li><li>Partnered with Sales, Product, and GTM teams to create compelling proposals and increase deal win rates.</li><li>Conducted C-suite workshops to define transformation roadmaps and align cloud strategy with business outcomes.</li><li>Designed AI/ML-enabled automation frameworks that improved process efficiency by 30%.</li><li>Supported deals in areas like mainframe migration, platform reengineering, and QA services.</li></ul> at Genpact India
Generative AI Consultant, Automation Project Manager, & RPA Developer at IBMGenerative AI Consultant, Automation Project Manager, & RPA Developer at IBM