CAMILO VEGA
Miami,FL
Summary
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Member Service Representative Universal
JETSTREAM FEDERAL CREDIT UNION
MIAMI LAKES, FL
12.2023 - Current
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Compiled closing packages containing all necessary documents required for funding.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Submitted loan applications to underwriting department for review and approval process.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved or denied loan applications and explained reasoning behind decisions.
Member Service Representative
JETSTREAM FEDERAL CREDIT UNION
MIAMI LAKES , FL
12.2023 - 04.2024
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Provided exceptional customer service while accurately processing routine transactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Resolved problems or discrepancies concerning customers' accounts.
- Answered customer inquiries regarding bank products and services.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained confidentiality of all customer records and information according to company policies.
Owner/Operator Truck Driver
ELITE ENGINEERING CORP
MIAMI, FL
03.2021 - Current
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Maintained safe driving habits to protect property and general public on roadways.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Obtained signatures needed to complete and process paperwork.
- Worked well with dispatchers to communicate route and schedule changes.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented cost control measures to reduce expenses and increase profitability.
Operations Assistant
Hertz Car Rental
Miami, FL
01.2020 - 08.2020
- Prepared and analyzed reports on operational performance for management review.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Provided HR administrative assistance to management team.
- Scheduled appointments, meetings, and interviews for employees and clients.
- Encouraged and improved cross-department internal communication.
- Facilitated work processes for special projects, product promotions, and company campaigns.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Responded to client queries and maintained strong relationships with vendors.
- Maintained communication with customer service and dispatch to coordinate deliveries.
- Assisted management in making important decisions by collecting, organizing, and modeling data.
Bartender Supervisor
SLS
Miami, FL
01.2018 - 11.2019
- Maintained accurate records of financial transactions using POS systems.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Monitored daily sales transactions to ensure accuracy.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Maintained accurate records of sales transactions using point-of-sale system.
- Trained new bartenders on drink preparation and upselling techniques.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
High School Diploma -
MIAMI KILLIAN SR HIGH SCHOOL
Miami, FL06-2011
Some College (No Degree) - Accounting And Finance
Nova Southeastern University
Davie, FLSkills
- Customer service
- Loan processing
- Credit analysis
- Fraud detection
- Regulatory compliance
- Relationship management
- Cash handling
- Effective communication
- Team collaboration
- Conflict resolution
- Attention to detail
- Data entry
- Document review
- Time management
- Sales strategy
- Complaint handling
- Financial transactions
- Member correspondence
- Banking
- Document processing
- Customer support
- Service upselling
- Client education
- High-energy attitude
- Spanish fluency
- Portuguese fluency
- Microsoft office
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Member Service Representative Universal
JETSTREAM FEDERAL CREDIT UNION
12.2023 - Current
Member Service Representative
JETSTREAM FEDERAL CREDIT UNION
12.2023 - 04.2024
Owner/Operator Truck Driver
ELITE ENGINEERING CORP
03.2021 - Current
Operations Assistant
Hertz Car Rental
01.2020 - 08.2020
Bartender Supervisor
SLS
01.2018 - 11.2019
High School Diploma -
MIAMI KILLIAN SR HIGH SCHOOL
Some College (No Degree) - Accounting And Finance
Nova Southeastern University
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