Camilo A Rodriguez Mora
Service Industry Professional
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Line Cook / Food Runner / Server
Hyatt House North Windsor
03.2023 - 09.2024
- Greeted customers and provided outstanding customer service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant/Bar.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Auto Sales Representative
Car Warriors LLC
03.2022 - 02.2023
- Showcased vehicle features and took customers on test drives in local area.
- Described merchandise and explained use, operation and care.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Educated customers about sales processes, warranty requirements and service standards.
- Followed up with customers to build long-term relationships and successful referrals.
- Explained differences between models to clients, comparing and discussing capabilities and features.
Customer Service /Barista /Cashier
Europa Coffee House
05.2021 - 02.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers find specific products, answered questions and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Restocked product displays based on demand and projected sales.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Memorized official and off-menu coffee and tea preparations.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Bilingual Agent
Teleperformance
08.2020 - 04.2021
- Answer calls from customers who require assistance in managing of their services
- Offer the brand’s products to the customers
- Ensure compliance with the corporate image of the brand.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Sales International Agent
Niagara Academy of tennis
07.2018 - 06.2020
- Labors: - Advise and guide prospects interested in Niagara Academy of Tennis
- Visit sports and educational centers in order to promote available programs and recruit students / athletes
- Follow up with prospects.
Music Curator and Resident DJ
Fragma Club
01.2019 - 03.2020
- Created unique listening experiences through thoughtful selection and organization of tracks.
- Collaborated with marketing teams to promote featured events, resulting in higher customer retention.
- Brainstormed and implemented creative event concepts and themes.
- Ensured a consistent listening experience by maintaining high standards of audio quality across all curated content.
- Developed thematic playlists for special events and occasions, creating memorable experiences for listeners.
- Promoted events through social media channels, resulting in increased attendance at gigs.
- Collaborated with other DJs and musicians for memorable live performances, contributing to the venue''s reputation.
- Managed sound equipment setup and breakdown efficiently, maintaining optimal audio quality during performances.
Community Manager
Premiere Publicidad
05.2017 - 05.2018
- Labors:
- Plan and execute the digital marketing plan of the brands in charge - Create and run content calendar for each on of the brands in charge
- Create and manage organic advertising campaings
- Manage leads database of each campaing
- Periodically update the content of the website and social networks
- Engaged with and responded to online audience through relevant comments.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Sales Agent
Isicomex USA
03.2016 - 03.2017
- Labors: - Advise and guide customers throughout the purchase process
- Search for and quote products requested by customers
- Create and manage both organic and paid advertising campaings
- Follow up with customers after the purchase is complete: track orders, quality of the products and service provided - Carry out constant research about the market and it’s prices.
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Supply Replenishment
Self Motivation
Professionalism
Customer Service
Active Listening
Problem-Solving
Multitasking Abilities
Team Collaboration
Certification
2017 Certificate of Social Media Management - So Me Academy
2017 Practical meeting with technologies for SMEs Barranquilla/Col Enter Foros
Languages and informatic knowledge:
- Spanish: Native
- English: IEP Kennesaw State University C1 2013 (Georgia, U.S.)
- Office tools: Advance
- SPSS statistics: Medium
- Adobe Illustrator: Medium
– Adobe Photoshop: Medium
Languages
English
Full Professional
Spanish
Native or Bilingual
References
Karla Rodriguez - Operations Manager
Phone: 860 965 6488
Sarfraz Janjua - Finance Manager
Phone: 786 779 6269
Name: Roxanna Santodomingo – Business administrator
Phone: 3008936451
Name: Ivan Rodríguez – Professional in marketing
Phone: 7864236252
Name: Lucia Ramón – Business administrator
Phone: 3132392428 available upon request.
Timeline
Line Cook / Food Runner / Server
Hyatt House North Windsor
03.2023 - 09.2024
Auto Sales Representative
Car Warriors LLC
03.2022 - 02.2023
Customer Service /Barista /Cashier
Europa Coffee House
05.2021 - 02.2022
Bilingual Agent
Teleperformance
08.2020 - 04.2021
Music Curator and Resident DJ
Fragma Club
01.2019 - 03.2020
Sales International Agent
Niagara Academy of tennis
07.2018 - 06.2020
Community Manager
Premiere Publicidad
05.2017 - 05.2018
Sales Agent
Isicomex USA
03.2016 - 03.2017
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