Camiona Friend
Baltimore,MD
Summary
Adept at event planning and team leadership, I significantly enhanced client satisfaction and operational efficiency at Roland Park Place. My background spans from meticulous scientific writing at Johns Hopkins University to mastering Microsoft Office Suite, underscoring my ability to blend analytical prowess with exceptional organizational skills. Achievements include boosting patient retention rates by over 30% through effective communication and critical thinking. Experienced with event coordination and logistics management. Uses effective communication and organizational skills to ensure seamless event execution. Track record of supporting successful events through strong vendor coordination and attention to detail.
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
8
8
years of professional experience
Work History
Programs & Special Events Assistant Manager
Roland Park Place
04.2024 - Current
- Acted as a liaison between clients and third-party service providers, facilitating communication and collaboration for seamless event execution.
- Provided exceptional customer service while fielding inquiries from prospective clients about available services and upcoming events.
- Arranged services such as transportation and accommodations for guests attending special events.
- Tracked and maintained project budgets adhering to event-specific guidelines.
Junior Editor
Kristi Tailor
01.2017 - Current
- Played an essential role in the creative development of articles, blog posts, newsletters, and other print and digital materials.
- Enhanced content quality by meticulously proofreading and editing articles prior to publication.
- Participated actively in brainstorming sessions for new story ideas, contributing innovative concepts within tight deadlines.
- Collaborated with writers for timely submission of error-free drafts, ensuring a smooth editorial process.
Volunteer
Boys & Girls Club Of Westminster
08.2019 - 12.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Representative
BGE, Baltimore Gas & Electric
11.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Johns Hopkins Summer Intern
Johns Hopkins Hospital
06.2019 - 08.2023
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
- Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.
Food Service Host
Angies Seafood
03.2019 - 08.2022
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Assisted with menu planning and specials, incorporating seasonal ingredients and popular trends for increased sales.
- Assisted in the development of employee schedules, optimizing coverage during peak service hours without exceeding labor budgets.
- Trained new team members on proper food handling procedures, ensuring compliance with health and safety regulations.
Cashier Team Leader
Food Lion
10.2021 - 05.2022
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Implemented loss prevention strategies by monitoring suspicious activity and reporting incidents to management quickly.
- Cultivated strong working relationships with colleagues across departments to facilitate smooth operations.
Sales Associate
Marshalls & HomeGoods
09.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Summer Research Intern
Johns Hopkins University Department of Biophysics
06.2018 - 08.2018
- Completed research, compiled data, and assisted in timely reporting.
- Contributed to the publication of research findings by assisting in the preparation and editing of manuscripts.
- Enhanced research efficiency by organizing and maintaining a detailed database of collected data.
- Assisted principal investigators with grant proposal writing, securing additional funding for future research projects.
Clinical Research Intern -
Art of Medicine Internship
05.2017 - 08.2017
- Increased patient retention rates within clinical trials through regular follow-up appointments and clear communication strategies.
- Supported regulatory compliance by ensuring adherence to all applicable guidelines, policies, and procedures.
- Facilitated timely completion of study objectives by closely tracking participant progress throughout the trial period.
- Reduced errors in data entry by performing thorough quality control checks on entered data from source documents.
Education
Bachelor of Science - Biology
McDaniel College
Westminster, MD12-2023
Skills
- Event planning expertise
- Team leadership
- Strong grammar skills
- Organized and efficient
- Team management
- Scientific writing
- Data entry
- Customer service
- Active listening
- Critical thinking
- Microsoft Excel
- Computer proficiency
- Microsoft outlook
- Appointment scheduling
Timeline
Programs & Special Events Assistant Manager
Roland Park Place
04.2024 - Current
Customer Service Representative
BGE, Baltimore Gas & Electric
11.2022 - 11.2023
Cashier Team Leader
Food Lion
10.2021 - 05.2022
Sales Associate
Marshalls & HomeGoods
09.2019 - 03.2020
Volunteer
Boys & Girls Club Of Westminster
08.2019 - 12.2023
Johns Hopkins Summer Intern
Johns Hopkins Hospital
06.2019 - 08.2023
Food Service Host
Angies Seafood
03.2019 - 08.2022
Summer Research Intern
Johns Hopkins University Department of Biophysics
06.2018 - 08.2018
Clinical Research Intern -
Art of Medicine Internship
05.2017 - 08.2017
Junior Editor
Kristi Tailor
01.2017 - Current
Bachelor of Science - Biology
McDaniel College
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