Camiryn Ackerman

• Provided the 'Ultimate Moviegoing' customer experience to every guest that walked through the door
• Greeted guests as they handed their tickets for the movie, and provided directions to the correct theater
• Helped maintain a positive environment through teambuilding and positive attitude
• Maintained and cleaned lobbies, hallways, and theaters to the highest standard
• Selling/preparing high target concession items to meet sales goals
• Represented the company while upselling items
• Signed guests up for the loyalty program, educated/trained customers on the program and Harkins App
• Cash handling duties- balanced cash drawer, cash drawer audits, opening and end of day cash handling duties
• Assisted with training of new employees.

• Ensured that all guests are following the rules.

• Monitored all activities on the jump deck.

• Reported all injuries to management and filed injury forms.

• Adhering to all Health and Safety procedures – maintaining high safety levels, but ensuring an engaging and fun atmosphere for all customers.

• Assisting with cleaning duties throughout the park on a daily basis.

• Support team lead in all opening and closing park procedures.

• Resolved any conflicts between guests.

• Answered and guided guests with questions.

• Kept jump decks, bathrooms, foam pits, lobbies and other activity areas free of any hazards.

• Interacting and building relationships with guests while ensuring safety of the park.

• De-escalated conflicts using verbal and physical strategies based on guard training.