Camisha Carey
Selma,TX
Summary
Accomplished Subject Matter Expert at Medtronic, Inc., renowned for pioneering training methodologies that enhanced team efficiency and job satisfaction. Leveraged strong analytical skills and customer focus to streamline processes, significantly reducing aged accounts receivable. Excelled in teamwork and collaboration, achieving high-quality project completions ahead of tight deadlines. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Medtronic, Inc.
10.2011 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
Patient Account Representative
Medtronic, Inc.
10.2011 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Prepared reports detailing billing actions, flags and other key information.
Medical Collections Specialist
Cergis Billing
06.2008 - 04.2011
- Strengthened relationships with referring providers by maintaining open communication lines regarding patient financial matters.
- Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
- Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
- Collaborated with insurance companies to expedite claims processing and secure timely reimbursements.
- Reduced errors in billing documentation by implementing a rigorous quality control system.
- Enhanced revenue recovery through diligent follow-up on delinquent accounts.
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO11.2023
Skills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
- Research capabilities
- Time Management
- Teamwork and Collaboration
- Team building
- Multitasking Abilities
- Attention to Detail
Certification
- HIPPA For Healthcare Workers Certification Training - 2023
- Mastering Modifiers Medicare CGS - 2.5 (2024)
- Mastering Documentation, Medicare CGS - 2.5 (2024)
Employee of the year.
I was chosen employee of the year due to my situational leadership skills and my ability to maintain above the company
production of 110% and quality score 3.0 for the entire year. My promotion and recognition by my peers for this award and
achievement played a factor on my team building exercises, my positive attitude and my dedication to the company.
Timeline
Subject Matter Expert
Medtronic, Inc.
10.2011 - Current
Patient Account Representative
Medtronic, Inc.
10.2011 - Current
Medical Collections Specialist
Cergis Billing
06.2008 - 04.2011
- HIPPA For Healthcare Workers Certification Training - 2023
- Mastering Modifiers Medicare CGS - 2.5 (2024)
- Mastering Documentation, Medicare CGS - 2.5 (2024)
Bachelor of Science - Business Administration And Management
Colorado Technical University
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