Camisha Miller
Houston
Summary
Experienced and dedicated professional with 8 years of customer service expertise, actively seeking a Medical Coder position. Proficient in managing documentation and ensuring strict adherence to regulations, resulting in optimized departmental efficiency. Demonstrated multitasking abilities and strong communication skills, honed through a background in diagnostic imaging procedures. Committed to delivering exceptional service and contributing to the success of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Family Dollar
07.2023 - Current
- Provide exceptional customer service, accurately process transactions, manage returns, and maintain a clean and organized work environment while adhering to safety and security guidelines
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Administrative Assistant
Upstart
08.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer Service Rep
Dollar General
10.2017 - 07.2023
- Delivered high-quality customer service, efficiently processed financial transactions, and maintained store presentation through systematic stocking and labeling of products
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Limited Radiology Tech
Nova Medical Center
11.2018 - 02.2019
- Conducted diagnostic imaging procedures, including X-rays, ensuring patient safety and adherence to regulations; maintained radiographic equipment, executed quality assurance protocols, and managed documentation and inventory with a focus on optimizing departmental efficiency and patient satisfaction
- Maintained detailed and accurate records of all radiologic procedures performed, ensuring compliance with regulatory requirements and facilitating efficient information retrieval when needed.
- Enhanced patient comfort during procedures by providing clear explanations and answering questions, reducing anxiety.
- Participated in departmental meetings, sharing insights on process improvements that led to better patient care experiences.
- Reduced wait times for patients by quickly processing images and delivering them to physicians for review.
- Maintained a safe work environment for both patients and staff by adhering to radiation safety guidelines and protocols.
- Improved patient care by efficiently performing diagnostic X-ray examinations following physician''s orders.
Call Center Agent
West Corporation
05.2015 - 09.2017
- Effectively managed inbound and outbound calls, adhered to scripts for varied inquiries, resolved customer issues through research and solution provision, and maintained customer relations by exceeding service expectations while demonstrating strong communication skills and multitasking abilities
Education
High School Diploma -
Clifton J Ozen
Beaumont, TX06.2011
Skills
- ICD-10-CM coding
- CPT coding
- Medical terminology
- Health Insurance Portability and Accountability Act (HIPAA) compliance
- Electronic Health Record (EHR) software proficiency
- Attention to detail
- Time management
- Analytical thinking
- Problem-solving
- Communication skills
- Flexibility
- Troubleshooting
- Word processing
- Operating equipment
- Training
- Growth mindset
- Quick Learning
- Organization
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Payment processing
- Call center operations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Microsoft Office Suite
- Administrative support
- Microsoft PowerPoint
- Data collection
- Prioritization
- Quality control
- Filing
- Customer education
- Multi-line phone talent
- Sales expertise
- Account updating
- Research
- Account management
- Retail store support
- Knowledge of insurance policies
- Proficiency with computers and medical billing and software
Certification
- Medical Billing & Coding, Dery University, 2024
- Limited Radiology Technician, CHCP, 2018
Timeline
Administrative Assistant
Upstart
08.2023 - 01.2024
Customer Service Rep
Family Dollar
07.2023 - Current
Limited Radiology Tech
Nova Medical Center
11.2018 - 02.2019
Customer Service Rep
Dollar General
10.2017 - 07.2023
Call Center Agent
West Corporation
05.2015 - 09.2017
High School Diploma -
Clifton J Ozen
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