Camisha Samuels
MCDONOUGH,GA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
Accounts Manager
North Bay Distribution
06.2023 - Current
- Managed relationships with key e-commerce clients, ensuring satisfaction and retention by addressing issues promptly and accurately.
- Oversaw daily operations for client accounts, including inventory management, order processing, and shipping, resulting in increased overall efficiency.
- Collaborated with warehouse teams to streamline fulfillment processes, reducing average order fulfillment time.
- Implemented customer feedback loops, enhancing service delivery and contributing to overall increase in client satisfaction.
- Developed and enforced best practices for inventory control and management, leading to drastic reductions in stock discrepancies.
- Coordinated with IT and systems teams to integrate new software tools that improved order tracking and customer communication.
- Led quarterly review meetings with clients to discuss performance metrics, operational challenges, and future opportunities, strengthening client relationships.
- Monitored market trends and competitor activities to advise clients on potential adjustments for their e-commerce strategies.
- Trained new team members on account management practices and company protocols, ensuring high standards across client services.
- Negotiated contracts and service agreements, securing favorable terms that enhanced profitability and client loyalty.
- Managed payroll for 50+ warehouse employees, ensuring accurate and timely processing of wages, benefits, and deductions.
2nd Shift Department Manager
North Bay Distribution
11.2022 - 06.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry personnel.
- Establish team priorities, maintain schedules and monitor performance.
- Labor planning for department on day to day basis.
- Ensuring all regulations are met throughout all departments.
- Pushing UPH.
- Knowledgeable on all systematic operations for all departments.
- Enforce safety procedures/ policies.
- Stay up to date and knowledgeable of contract with client.
- Coordinate with client / all departments to conduct cost efficient business practices.
Building Supervisor
North Bay Distribution
08.2021 - 11.2022
- Enforce company policies and safety regulations
- Meet with department heads to coordinate tasks of each individual department
- Establish or adjust work procedures to meet production schedules
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed training, task and process guidelines and communicated clear and concise directions to 30+ employees.
- Knowledge of operation procedures for all warehouse departments
- Prepared reports and schedules
- Reviewed and oversaw construction and renovation projects.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
Team Lead
North Bay Distribution
10.2019 - 08.2021
- Assist supervisor with managing and overseeing of staff and warehouse functions
- Delegate and assign work to meet
- Directed and supervised team of 60+ employees
- Ensure hours and functions are recorded correctly
- Trained new team members by relaying information on company procedures and safety requirements.
- Oversaw team of 6 employees while constructing expanding pick locations.
- Managed night shift of 8 employees and expanded operations of that shift due to knowledge of warehouse.
Qualified User
North Bay Distribution
12.2018 - 10.2019
- Troubleshoot and provide support on PCs for specified tasks
- Train and assist 10+ floor associates daily on day to day tasks
- Control Workflow to ensure all Cut times are met
- SAP trained.
- Performed physical inventory checks
Picker
North Bay Distribution
02.2018 - 12.2018
- Pulling merchandise for orders in timely manner
- General care for garments
- Breakdown and sorting of merchandise
- Performed order picking of over 250 units per hour
Education
Mass Communications
Fort Valley State University
Fort Valley, GADiploma - undefined
Dutchtown High School
McDonough, GA2008
Skills
- Detail oriented with excellent organizational skills
- Leadership and communication skills
- Picks up quickly when learning new things
- Complex Problem-Solving
- Administration and Reporting
- Managing Operations and Efficiency
- Resolving Complaints
- Laborer Oversight
- OSHA Standards
- Order Picking and Processing
- Warehouse Logistics
- Workforce Efficiency
- Continuous Improvement Strategies
- Spreadsheet Tracking
- Organization and Time Management
- Interpersonal Communication
Timeline
Accounts Manager
North Bay Distribution
06.2023 - Current
2nd Shift Department Manager
North Bay Distribution
11.2022 - 06.2023
Building Supervisor
North Bay Distribution
08.2021 - 11.2022
Team Lead
North Bay Distribution
10.2019 - 08.2021
Qualified User
North Bay Distribution
12.2018 - 10.2019
Picker
North Bay Distribution
02.2018 - 12.2018
Mass Communications
Fort Valley State University
Diploma - undefined
Dutchtown High School
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