Fraud and Risk Mitigation Specialist with over 10 years of experience in financial fraud investigation, compliance, and claims management.
Hi, I’m
Camisha Willis
Charlotte,Nc
Summary
Overview
11
years of professional experience
1
Certification
Work History
Wells Fargo
Loss Prevention Analyst
06.2023 - Current
Job overview
- Conduct regular risk assessments to identify vulnerabilities and improve fraud defenses
- Utilize advanced data analytics to monitor transactions, detect anomalies, and investigate suspicious activities
- Analyze data to identify trends and develop proactive fraud prevention strategies
Credit Karma
Compliance Officer (Contract)
06.2021 - 11.2021
Job overview
- Developed and implemented compliance procedures, focusing on debit card fraud claims
- Led team efforts to build department’s compliance infrastructure
- Managed Visa chargebacks, collaborated with merchants/customers, and processed disputes per regulatory standards
- Enhanced risk management by conducting thorough audits and inspections.
- Improved compliance reporting with accurate documentation of findings and recommendations.
- Analyzed regulatory updates for impact on organizational procedures.
- Enhanced policy enforcement, implementing corrective actions for non-compliance.
- Strengthened regulatory compliance by overseeing implementation of new guidelines.
- Improved regulatory compliance through detailed monitoring and assessment.
- Championed ethical business practices, instilling a sense of corporate social responsibility across all departments.
- Developed comprehensive compliance manual, significantly improving staff understanding of regulatory requirements.
Wells Fargo
Business Quality Assurance Analyst
12.2020 - 06.2021
Job overview
- Ensured accuracy and Regulation E compliance in fraud claims
- Conducted quality audits and provided coaching to improve agent performance in handling disputes
- Processed Visa chargebacks, ensured proper dispute categorization, and mitigated risk
- Ensured compliance with industry standards and regulations by performing meticulous audits of company procedures and systems.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into daily operations as needed.
USAA
Compliance Analyst
01.2020 - 06.2020
Job overview
- Reviewed and validated documentation to ensure compliance with SCRA
- Supported members by resolving claims and ensuring customer satisfaction in regulatory-compliant manner
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
Wells Fargo
Fraud & Claims Operations Specialist 4
05.2019 - 05.2020
Job overview
- Investigated and resolved complex fraud cases, including ATM, debit, and credit card fraud
- Maintained in-depth knowledge of fraud and compliance regulations; reported UARs/SARs as necessary
- Provided training to new hires and assisted supervisors in setting team goals
- Improved efficiency by analyzing claims data for trends and discrepancies.
- Coordinated with team members to streamline claims operations processes.
- Resolved complex claims issues for better client experience.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
Wells Fargo
Fraud & Claims Operations Specialist2
06.2018 - 05.2019
Job overview
- Served as Subject Matter Expert (SME) for fraud-related processes and compliance
- Managed Visa chargebacks, performed fraud reporting, and ensured proper categorization of disputes
- Supported the team by training new hires and reporting UARs/SARs as needed
Wells Fargo
Phone Banker
01.2014 - 01.2015
Job overview
- Executed customer account requests, promoted products, and processed debit card claims
- Submitted UARs/SARs when necessary for suspicious activity, contributing to fraud prevention efforts
Education
Wayne Community CollegeGoldsboro, NC
Associate of Science from Business Administration
University Overview
Ongoing
Zebulon B. Vance High SchoolCharlotte, NC
High School Diploma
06.2010
University Overview
Skills
Fraud Detection & Prevention: Skilled in analyzing complex data and identifying patterns to prevent fraud
Regulatory Compliance: Knowledge of AML, KYC, OFAC, and Regulation E compliance requirements
Risk Assessment & Mitigation: Experienced in risk assessment and implementing fraud mitigation strategies
Technical Proficiency: Proficient in Excel, Actimize, Service View, CIV, Prevent, Hogan, E-Tran, Centrix, VISA, Universal Workstation, and Salesforce
Investigative Skills: Proven ability to conduct thorough investigations of suspicious activities and transactions
Leadership & Collaboration: Strong background in team leadership, training, and cross-functional collaboration
Certification
- Certified Fraud Examiner (CFE) - Association of Certified Fraud Examiners. ( In Progress)
Timeline
Loss Prevention Analyst
Wells Fargo
06.2023 - Current
Compliance Officer (Contract)
Credit Karma
06.2021 - 11.2021
Business Quality Assurance Analyst
Wells Fargo
12.2020 - 06.2021
Compliance Analyst
USAA
01.2020 - 06.2020
Fraud & Claims Operations Specialist 4
Wells Fargo
05.2019 - 05.2020
Fraud & Claims Operations Specialist2
Wells Fargo
06.2018 - 05.2019
Phone Banker
Wells Fargo
01.2014 - 01.2015
Wayne Community College
Associate of Science from Business Administration
Zebulon B. Vance High School
High School Diploma
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