Maya Kremling
Stow,OH
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Ohio Department Of Developmental Disabilities
2020.03 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
VIP Bottle Server
Rumor Cleveland
2022.10 - 2023.08
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Collaborated with team members to organize and execute large-scale events smoothly.
Lead Sales Associate
Nordstrom
2022.01 - 2023.11
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
Server
The Cheesecake Factory
2019.06 - 2022.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered exceptional service in a restaurant setting, upholding the highest standards of appearance, and morale
Education
High School Diploma -
Stow-Munroe Falls High School
Stow, OH05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Team Collaboration
Certification
Certified Personal Assistant
Timeline
VIP Bottle Server
Rumor Cleveland
2022.10 - 2023.08
Lead Sales Associate
Nordstrom
2022.01 - 2023.11
Direct Support Professional Caregiver
Ohio Department Of Developmental Disabilities
2020.03 - Current
Server
The Cheesecake Factory
2019.06 - 2022.07
High School Diploma -
Stow-Munroe Falls High School
Certified Personal Assistant
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