Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Education
Timeline
Generic

Camiya Watts

Bay Point ,CA

Summary

Dynamic administrative professional with proven leadership skills and a strong problem-solving ability. Demonstrates expertise in managing inbound and outbound shipments, utilizing computerized tracking, RFID scanning, and shipment logging to enhance operational efficiency. Known for exceptional customer service and decision-making skills that significantly improve customer satisfaction and loyalty. Committed to driving organizational goals through effective team collaboration and knowledge sharing.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Jazz Heating and Cooling
06.2025 - Current
  • Assist customers with placing orders and scheduling appointments.
  • Respond to customer inquiries via phone or email in a professional and timely manner.
  • Handle and resolve customer complaints and issues efficiently and effectively.
  • Manage and update customer accounts and records in the CRM system.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided

Collections Representative/Customer Service

US Department of the Treasury
06.2023 - 05.2024
  • Provided administrative and technical support to taxpayers.
  • Reviewed applicable records, executed corrective measures, and ensured timely closure of outstanding accounts.
  • Engaged with taxpayers and representatives to address IRS correspondence on specific delinquent matters.
  • Supplied clear explanations for inquiries prompted by notices, personal outreach, and organizational assignments.
  • Analyzed and implemented relevant aspects of basic tax law, regulations, and collection procedures to ensure accurate assessments.
  • Educated taxpayers on potential enforcement actions for unmet tax filing and payment obligations.

Customer Service Representative

Clipper Card
01.2022 - 06.2023
  • Handled designated responsibilities efficiently and meticulously.
  • Handled communication related to fare media transactions with accuracy.
  • Processed purchase orders for customer requirements.
  • Handled incoming fare media inquiries from customers.
  • Supervised functionality across tools like Pivotal, WorkSpot, and Interaction Desktop applications.
  • Adhered to established policies, procedures, and instructions.
  • Initiates necessary outbound calls.
  • Resolved and updated assigned issues promptly and effectively.
  • Handles additional tasks as required.

Front Desk Clerk/Customer Service Representative

Kortick Manufacturing
03.2019 - 02.2021
  • Answering 9 incoming phone lines, relay phone lines and assistant customers in person
  • Managed different computers windows and software Including SYSPRO and GALV
  • Create purchase order for company and customers
  • Make copies, send Fax and handle all incoming/outgoing Correspondence
  • Schedule appointment with customers
  • Create inventory reports and create jobs for the warehouse workers to ensure customer satisfaction
  • Create job layout and final product for customer
  • Scan and file paperwork
  • Greet and provide excellent customer service to customers
  • Defused situations with unsatisfied customers

Lead / Supervisor

Sublime Canna
03.2018 - 01.2019
  • Oversaw and modified production machinery to ensure optimal performance.
  • Inspect finished products for quality and adherence to customer specifications
  • Maintain inventory of job materials
  • Coordinated and organized work tasks to align with production timelines and schedule demands.
  • Drafted production documentation including SOPs, batch records, and productivity reports.
  • Ensured compliance with health, safety, and environmental regulations.
  • Cleaned production equipment or work areas
  • Provide advice or training to other assistants
  • Transfer hazardous or non-hazardous waste materials to collection areas for disposal, recycling, or reuse

Medical Assistant Intern

Sutter Delta Urgent Care Clinic
03.2018 - 11.2018
  • Use time management skills while cal patients to the back taking vital signs and assigning patients to rooms in a timely manner
  • Assist the physician with examinations and cleaning patients room
  • Restock medical supplies as needed
  • Practice Urinalysis, EKG’s, Injections, Blood Glucose Testing, TB testing and wound bandaging daily

Laborer / Custodial

US Postal Service
07.2016 - 02.2018
  • Operated power-driven equipment like floor scrubbers, adjusting brushes and attachments as needed.
  • Conducted and supported essential maintenance tasks for building equipment.

Authorization Agent/ Accounts receivable Collections Agent

OLD REPUBLIC HOME PROTECTION
06.2013 - 01.2016
  • Provided high-quality customer service by responding to multi-line calls and expediting claim processes efficiently.
  • Complete contractor Reports in a timely manner
  • Gather and analyze Information From multiple sources to determine coverage for customers
  • Consistently monitored work to guarantee high-quality service.

Front Desk Clerk/ Customer Service Representative

FedEx Ground
08.2011 - 05.2013
  • Applied 'Hand-to-Surface' technique to every package transfer.
  • Transported packages to and from delivery vehicles and trailers.
  • Operated industrial forklifts to move, stack, and organize materials in a safe manner.
  • Performed continuous lifting, carrying, pushing and pulling of packages during eight-hour shifts.
  • Assessed conveyor system needs by scanning packages, interpreting labels and charts, verifying numbers, and memorizing information.
  • Welcomed customers and provided consistent support during interactions.

Education

Some College (No Degree) - Accounting

Diablo Valley College
Pleasant Hill, CA
01-2021

General Ed -

Heald Business College
Concord, CA
01.2012

General Ed -

Los Medanos College
Pittsburg, CA
01.2011

High School Diploma -

Antioch High School
06-2008

Skills

  • Excel
  • Cleaning
  • Management
  • Organizational skills
  • Time management
  • Computer Skills
  • Account Management
  • Sales
  • Microsoft Excel
  • Microsoft Word
  • General ledger accounting
  • Administrative experience
  • Microsoft Powerpoint
  • Office experience
  • Typing
  • Front desk
  • Inside sales
  • Bookkeeping
  • Accounting
  • Accounting software
  • Account analysis
  • Payroll
  • Customer service
  • 10 key typing
  • Purchasing
  • Lotus notes
  • SAP
  • Service Titan
  • Five 9

Additional Information

Ability to interact with the general public and provide excellent customer service., Knowledge of Microsoft Programs: MS Word, MS PowerPoint and MS Excel., Organized, work independently as well as in teams to complete tasks and meet deadlines.

Certification

  • Mastering adjusting entries, 03/01/22, 05/31/27, Accounting
  • Driver's License

Education

other

Timeline

Customer Service Representative

Jazz Heating and Cooling
06.2025 - Current

Collections Representative/Customer Service

US Department of the Treasury
06.2023 - 05.2024

Customer Service Representative

Clipper Card
01.2022 - 06.2023

Front Desk Clerk/Customer Service Representative

Kortick Manufacturing
03.2019 - 02.2021

Lead / Supervisor

Sublime Canna
03.2018 - 01.2019

Medical Assistant Intern

Sutter Delta Urgent Care Clinic
03.2018 - 11.2018

Laborer / Custodial

US Postal Service
07.2016 - 02.2018

Authorization Agent/ Accounts receivable Collections Agent

OLD REPUBLIC HOME PROTECTION
06.2013 - 01.2016

Front Desk Clerk/ Customer Service Representative

FedEx Ground
08.2011 - 05.2013

General Ed -

Heald Business College

General Ed -

Los Medanos College

High School Diploma -

Antioch High School

Some College (No Degree) - Accounting

Diablo Valley College

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