Christian Ramirez
Flushing,NY
Summary
Results-driven and detail-oriented Operations Manager with a strong focus on project management and financial oversight. Skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.
Overview
13
13
years of professional experience
Work History
Operations Manager
Building Services Inc
03.2021 - Current
- Successfully manage commercial cleaning accounts, including SUNY Downstate Hospital ($1.2 million contract) and Mastery Charter Schools ($2 million contract), by troubleshooting client/vendor concerns, promoting account retention, and ensuring customer satisfaction
- Achieved exceptional results by generating $200,000 in sales in one weekend during Hurricane Ida
- Oversee special team projects, such as construction clean-up at Cinema, deep cleaning of Naval ship, and large water restoration/flooding projects during Hurricane Ida
- Proactively produce budget reviews, P&L reports, and present comprehensive cost plans to the CEO, ensuring informed decision-making and financial transparency
- Maintain effective communication with management, staff, and vendors to facilitate smooth daily operations and promote collaborative project execution
- Develop and implement robust quality assurance protocols to ensure service excellence and customer satisfaction, while also handling hiring and onboarding of new employees as required
- Efficiently manage accounts payable/receivable processes, ensuring accurate financial transactions and timely payments
- Conduct thorough reviews of payroll transactions for all accounts, including salaries, benefits, garnishments, taxes, and other financial aspects, ensuring compliance with regulations and accuracy in financial records.
Store Manager
Uniqlo USA
05.2016 - 02.2021
- Developed and executed business strategies focused on financial growth, customer acquisition, and store profitability, leveraging market research conducted with staff and consumers using Google Suite at Hudson Yards location, resulting in annual sales of $10 million
- Consistently achieved or surpassed weekly sales goals of $100,000 by effectively managing financial aspects of the store, including hiring, training, evaluation, delegation, and mentorship of sales associates, fostering a collaborative and results-oriented environment
- Collaborated with corporate management to develop localized marketing and advertising strategies, aligning with financial objectives
- Ensured accurate inventory control by managing sales floor layout, visual merchandising, merchandise planning, and coordination with logistics, allocations, and global merchandising team
- Led recruitment, training, and development efforts for various positions throughout store, focusing on financial efficiency and performance.
Paralegal
Avanzino & Moreno P.C
11.2015 - 12.2016
- Efficiently established and organized case files, ensuring meticulous documentation and adherence to deadlines
- Skillfully managed calendars, scheduling depositions, court dates, appointments, and meetings, optimizing time management and coordination for smooth legal proceedings
- Conducted comprehensive legal research and adeptly prepared discovery materials, facilitating gathering of pertinent information and supporting evidence for ongoing cases
- Demonstrated strong written communication skills by drafting responses to opposing counsel and proficiently filing necessary legal documents, ensuring accuracy and adherence to legal procedures.
Sales Associate/Division Advisor
Uniqlo USA
08.2011 - 05.2014
- Actively contributed to weekly management meetings, providing insights into financial operations, store goals, company plans, and area manager's store visit reports to drive financial performance
- Delivered outstanding customer service, consistently surpassing expectations to enhance customer satisfaction.
File Clerk
Metro Management Development, Inc
12.2010 - 04.2011
- Meticulously organized incoming paperwork, ensuring accuracy and completeness by making copies before distribution, and sorting documents alphabetically and by relevance
- Created and updated records with new files and information, utilizing efficient filing systems to facilitate easy retrieval and maintain data accuracy
- Managed the storage of important documents in designated places, ensuring the security and confidentiality of sensitive information
- Entered paperwork into electronic systems, using data entry or optical scanners, to maintain comprehensive and easily accessible records, while adhering to policies and confidentiality guidelines.
Education
Master of Business Administration - Finance
Liberty University
05.2025
Bachelor of Science - Marketing
Long Island University
05.2013
Skills
- Skills
- Problem Solving
- Teamwork
- Constructive Feedback
- Interpersonal Skills
- Logical Reasoning
- Critical Thinking
- Bilingual: Spanish Expert
- Microsoft Word: Proficient
- Microsoft Excel: Proficient
- Microsoft PowerPoint: Proficient
- Google Suite: Proficient
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Building Services Inc
03.2021 - Current
Store Manager
Uniqlo USA
05.2016 - 02.2021
Paralegal
Avanzino & Moreno P.C
11.2015 - 12.2016
Sales Associate/Division Advisor
Uniqlo USA
08.2011 - 05.2014
File Clerk
Metro Management Development, Inc
12.2010 - 04.2011
Master of Business Administration - Finance
Liberty University
Bachelor of Science - Marketing
Long Island University
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