Cammie Garcia
Front Office Supervisor
San Antonio,TX
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Offering outstanding verbal communication, writing and time management skills.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
Thompson Hotels
San Antonio, Texas
04.2022 - Current
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Organized documents for company communication, travel vouchers and payment services.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered performance reviews, recommending additional training or advancements.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supported senior leadership by developing and assuming basic management responsibilities.
- Possessed strong leadership, communication and relationship skills.
- Lead others by coaching, giving direction to include training, scheduling, and payroll.
- Handled guest complaint resolution efficiently, in high energy and fast paced environment.
Front Desk Agent
Thompson Hotels
San Antonio, Texas
10.2021 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and enthusiastically greeted callers.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cashier
Oak Hills Lanes
San Antonio, TX
11.2020 - 03.2021
- Trained new team members in cash register operation, stock procedures and customer service.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Increased sales by suggesting specific purchases to customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Received payments for products and issued receipts.
- Operated cash register, collected payments and provided accurate change.
- Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft.
- Resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Front Desk Associate
Oak Hills Lanes
San Antonio, TX
11.2020 - 03.2021
- Monitored reservations to track incoming parties and special events.
- Managed customer complaints and rectified issues to complete satisfaction.
- Set guest and group reservations and processed check-ins and check-outs.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Responded to inquiries and room requests made online, by phone or email.
- Reviewed accounts to assess open charges and answer diverse customer questions.
- Managed guest check-in and check-out procedures, reservations and payments.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Contacted customers and guests to confirm reservations.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered the phone and emails to make reservations and take guest information.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Fielded customer complaints and rectified issues.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Verified and collected client payments.
Membership Processor
Ymca Of Greater San Antonio
San Antonio, TX
06.2018 - 01.2019
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Reviewed incoming documents for accuracy and noted problems.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Leveraged Activenut to input and compile data gathered from various sources.
- Created agendas and communication materials for team meeting
- Recognized by management for providing exceptional customer service.
Membership Representative
Ymca Of Greater San Antonio
San Antonio, TX
11.2016 - 06.2018
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Oversaw the membership data system to ensure that all information accurate and complete.
- Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
- Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
- Created and implemented store displays, promoting sales and growth.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Negotiated and closed deals with minimal oversight.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Introduced customers to new offerings and updated accounts.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Prepared and processed contracts and order forms for new and existing customers.
Education
High School Diploma -
East Central High School
San Antonio, TXSome College (No Degree) - General Studies
Southwest Texas Junior College
Del Rio, TXSkills
Cash register operationCustomer assistancePayment processingCash managementLiquor regulations and complianceOrdering and stockingStaff mentoringCredit and cash transactionsID verificationCash drawer balancingProduct recommendationsCoin countingBank depositsTraining and mentoringEffective customer upselling
Organization and planning
Oral and writing communication
Staff supervision
Staff Management
Scheduling and calendar management
Issue handling
Payroll and budgeting
Relationship building
Account Reconciliation
Credit and collections
Inquiry response
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.”
Viktor E. Frankl
Timeline
Front Office Supervisor
Thompson Hotels
04.2022 - Current
Front Desk Agent
Thompson Hotels
10.2021 - 04.2022
Cashier
Oak Hills Lanes
11.2020 - 03.2021
Front Desk Associate
Oak Hills Lanes
11.2020 - 03.2021
Membership Processor
Ymca Of Greater San Antonio
06.2018 - 01.2019
Membership Representative
Ymca Of Greater San Antonio
11.2016 - 06.2018
High School Diploma -
East Central High School
Some College (No Degree) - General Studies
Southwest Texas Junior College