Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Specialist III
BOK Financial
Houston, TX
05.2023 - Current
Trained employees in use of Salesforce system, overseeing on boarding process and verifying trainee competence.
Managed and coordinated multiple projects while ensuring timely completion
Identified areas of improvement in the existing test environment by analyzing current processes.
Contributed to team success by meeting or exceeding standards for productivity
Reviewed Laser Pro documents for quality assurance and for boarding purposes
Accomplished daily quota 10-20 loans as well as multi-tasking and priortizing
Created training materials and used for guidance when training others.
Loan Closing SBA 7(A) Specialist
SmartBiz Loans
San Francisco, CA
08.2022 - 03.2023
Reviewed documents for accuracy prior to submission or publication.
Created training materials for new hires on the company's procedures and policies.
Implemented process improvements to increase efficiency and reduce costs.
Coordinated with other departments to ensure efficient workflow processes.
Conducted regular meetings with staff to review progress and address any concerns.
Performed quality assurance testing on newly developed software applications.
Participated in ongoing training and compliance activities.
System Specialist III
BOK Financial
Kansas City, MO
02.2017 - 08.2022
Paid attention to detail while completing assignments.
Resolved problems, improved operations and provided exceptional service.
Proven ability to develop and implement creative solutions to complex problems.
Strengthened communication skills through regular interactions with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.