Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cammie Maciel

Williston,ND

Summary

Dedicated and results-driven administrative professional with over 25 years of experience delivering exceptional customer service, operational support, and patient-facing care. Skilled in navigating fast-paced, high-pressure environments while maintaining accuracy, empathy, and professionalism. Proven ability to manage complex scheduling, insurance verification, financial clearance, and multi-line communication systems. Recognized for strong interpersonal skills, attention to detail, and ability to adapt quickly to new systems and processes. Seeking to contribute organizational excellence, service-focused mindset, and a proactive approach to a dynamic and customer-centric team.

Overview

18
18
years of professional experience

Work History

Customer Service Representative / Gate Agent

Unifi
09.2024 - Current
  • Greet and assist passengers at ticket counters, gates, and boarding areas with professionalism and courtesy
  • Issue boarding passes, check baggage, and verify identification and travel documents in compliance with airline and TSA regulations
  • Resolve passenger concerns, delays, or disruptions with empathy and efficiency to maintain a positive travel experience
  • Operate jet bridge and coordinate aircraft boarding and deplaning procedures
  • Collaborate with ramp agents, flight crews, and other airline personnel to ensure timely and safe operations
  • Perform announcements, manage gate changes, and monitor flight status updates

PAS Pre-Encounter Representative II – Specialty

McKenzie County Healthcare
02.2024 - 02.2025
  • Verified insurance coverage and obtained prior authorizations for specialty services
  • Accurately collected and updated patient guarantor and admission information
  • Calculated and explained patient payment responsibilities; accepted payments and arranged payment plans
  • Informed patients about financial assistance programs and collaborated with multiple departments to maintain accurate records

Patient Access Representative III

Conifer Health
08.2019 - 12.2023
  • Performed financial clearance for Oncology patients, ensuring insurance verification, benefit eligibility, and authorization prior to treatment—accounting for 80% of daily responsibilities
  • Registered patients, collected co-pays, and verified insurance information in compliance with HIPAA standards
  • Served as the initial point of contact for medical office visits, handling both scheduling and intake
  • Collaborated with clinical staff to support seamless patient care transitions
  • Trained and mentored new staff on financial clearance protocols and hospital procedures

Service Manager

All Clear Pools
02.2016 - 03.2017
  • Managed service operations and a client base of over 1,200 accounts
  • Trained and supervised service staff, resolved customer concerns
  • Coordinated billing, inventory, and route scheduling

Administrative Assistant

CDC Construction
06.2012 - 01.2016
  • Scheduled meetings, managed phones, and organized client communications
  • Maintained internal databases for performance and sales tracking
  • Negotiated vendor contracts and processed customer orders

Insurance Agent / Office Manager

Farmers Insurance Agency
02.2007 - 05.2012
  • Sold and managed policies for auto, home, life, and umbrella insurance
  • Guided clients through plan selection and policy renewals
  • Led training efforts and marketing outreach for new client acquisition

Education

Fire & Casualty Broker-Agent License -

American Training Center
06.2008

Study in Early Childhood Education -

Cosumnes River College
06.2001

High School Diploma -

Columbus High School
06.1997

Skills

  • Airline Customer Service
  • Gate Operations
  • Patient Registration
  • Financial Clearance
  • Insurance Verification
  • Conflict Resolution
  • HIPAA Compliance
  • Multi-Line Phone Systems
  • Payment Processing
  • Financial Assistance Guidance
  • Scheduling
  • Data Entry
  • Record-Keeping
  • Time Management
  • Team Collaboration
  • Staff Training
  • Data entry
  • Critical thinking

Timeline

Customer Service Representative / Gate Agent

Unifi
09.2024 - Current

PAS Pre-Encounter Representative II – Specialty

McKenzie County Healthcare
02.2024 - 02.2025

Patient Access Representative III

Conifer Health
08.2019 - 12.2023

Service Manager

All Clear Pools
02.2016 - 03.2017

Administrative Assistant

CDC Construction
06.2012 - 01.2016

Insurance Agent / Office Manager

Farmers Insurance Agency
02.2007 - 05.2012

Fire & Casualty Broker-Agent License -

American Training Center

Study in Early Childhood Education -

Cosumnes River College

High School Diploma -

Columbus High School

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Cammie Maciel