Summary
Overview
Work History
Education
Skills
Timeline
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Cammie Powell

Tallulah,LA

Summary

Adept at enhancing customer satisfaction, I leveraged my call center experience and problem-solving abilities at Walmart to significantly improve client relations. Skilled in CRM and active listening, I consistently prioritized customer needs, achieving high resolution rates. My approach not only fostered loyalty but also drove repeat business, showcasing a results-driven mindset.

Overview

2023
2023
years of professional experience

Work History

Customer Service Representative Agent

Walmart
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.

Cashier

Arby's
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Sales Associate

Dillard’s
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Teacher Counselor

Christian Acres Youth Center
06.2021 - 10.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Sales Associate

Dollar General Market
08.2019 - 10.2020
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor Of Business Administration - Entrepreneurship

Strayer University
Washington, DC

Madison High School
Tallulah, LA
05.2010

Skills

  • Customer Focus
  • Call center experience
  • Building rapport
  • Live chat support
  • Typing Speed
  • Critical Thinking
  • Assertiveness
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Complaint resolution
  • Active Listening
  • Problem Resolution
  • Customer Relations
  • Customer Relationship Management (CRM)

Timeline

Teacher Counselor

Christian Acres Youth Center
06.2021 - 10.2022

Sales Associate

Dollar General Market
08.2019 - 10.2020

Customer Service Representative Agent

Walmart

Cashier

Arby's

Sales Associate

Dillard’s

Bachelor Of Business Administration - Entrepreneurship

Strayer University

Madison High School

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Cammie Powell