Cammie Trocha
Bemus Point,NY
Summary
Experienced customer service manager with strong accounting skills . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Receptionist/Accounting Admin
Jamestown Container Company
09.2021 - Current
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Cultivated positive working relationships with vendors by addressing concerns promptly, leading to increased trust between parties involved.
- Prevented potential fraud or errors by meticulously reviewing incoming invoices for accuracy before entering into accounting system.
- Matched purchase orders with invoices and recorded necessary information.
Customer Care Manager
Raymour And Flanigan
08.2016 - 09.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Accounts Receivable Clerk
Moon Brook Country Club
09.2005 - 06.2016
- Responded to inbound inquiries regarding accounts and payments.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Maintained high level of customer service through friendly and polite demeanor.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Assessed data and information to verify entry, calculation and billing code accuracy.
Education
Associate’s Degree Of Applied Science - Accounting
Monroe Community College
Rochester, NYSkills
- Business administration
- Professional telephone demeanor
- Good listening skills
- Creative problem solving
- Multi-line phone talent
- Inter-department collaboration
Timeline
Receptionist/Accounting Admin
Jamestown Container Company
09.2021 - Current
Customer Care Manager
Raymour And Flanigan
08.2016 - 09.2021
Accounts Receivable Clerk
Moon Brook Country Club
09.2005 - 06.2016
Associate’s Degree Of Applied Science - Accounting
Monroe Community College
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