Summary
Overview
Work History
Education
Skills
Timeline
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Cammie Trocha

Bemus Point,NY

Summary

Experienced customer service manager with strong accounting skills . Excellent reputation for resolving problems and improving customer satisfaction.

Overview

19
19
years of professional experience

Work History

Receptionist/Accounting Admin

Jamestown Container Company
09.2021 - Current
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Cultivated positive working relationships with vendors by addressing concerns promptly, leading to increased trust between parties involved.
  • Prevented potential fraud or errors by meticulously reviewing incoming invoices for accuracy before entering into accounting system.
  • Matched purchase orders with invoices and recorded necessary information.

Customer Care Manager

Raymour And Flanigan
08.2016 - 09.2021
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

Accounts Receivable Clerk

Moon Brook Country Club
09.2005 - 06.2016
  • Responded to inbound inquiries regarding accounts and payments.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Assessed data and information to verify entry, calculation and billing code accuracy.

Education

Associate’s Degree Of Applied Science - Accounting

Monroe Community College
Rochester, NY

Skills

  • Business administration
  • Professional telephone demeanor
  • Good listening skills
  • Creative problem solving
  • Multi-line phone talent
  • Inter-department collaboration

Timeline

Receptionist/Accounting Admin

Jamestown Container Company
09.2021 - Current

Customer Care Manager

Raymour And Flanigan
08.2016 - 09.2021

Accounts Receivable Clerk

Moon Brook Country Club
09.2005 - 06.2016

Associate’s Degree Of Applied Science - Accounting

Monroe Community College

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Cammie Trocha