Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Cammila Buenano

Jersey City,NJ

Summary

To excel in all aspects of my life, both in the work aspect and in the personal aspect in a company that gives me the opportunity to achieve all my goals. I am used to working in a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Royal Group
02.2017 - 03.2018
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily
  • Answered phone calls, provided information to callers and connected callers to appropriate people
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Answered office phone and emails to schedule appointments, answer questions and document information
  • Greeted incoming patients and verified paperwork to manage smooth intake processes
  • Managed customer complaints and rectified issues to complete satisfaction
  • Greeted visitors and verified reasons for visit and appointment information
  • Answered telephones and greeted visitors to assist, answer questions and direct
  • Welcomed large volume of guests and improved overall customer service
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Organized resources and staff necessary to handle requirements and maintain strong service levels
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods
  • Directed clients and guests to correct departments, rooms and staff members
  • 2
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Medical Receptionist

Queens Medical Center
03.2022 - 11.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Answered phone calls and messages for 3-physician medical facility, scheduling appointments, and handling patient inquiries.

Assistant Manager

Massimo Dutti, Inditex
04.2018 - 12.2018
  • Organized personal and professional calendars, including reminders for upcoming meetings and events
  • Screened telephone calls and inquiries and directed as appropriate
  • Opened, sorted and responded to routine correspondence on behalf of business leaders
  • Conducted extensive online and phone research
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives
  • Coordinated meeting and work schedules for staff teams and executives.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Jewelry Sales Consultant

P&K Jewelry
07.2022 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Specialist in Psychology -

UniversidadTecnológica De Loja" UTPL
Quito, EC
04.2025

High School Diploma -

Luigi Galvani
Quito, EC
06.2018

Skills

  • Administrative
  • Team work
  • Critical thinking
  • Customer service
  • Active listening
  • Item Evaluation
  • Customer Retention
  • Showcase Design

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Jewelry Sales Consultant

P&K Jewelry
07.2022 - Current

Medical Receptionist

Queens Medical Center
03.2022 - 11.2022

Assistant Manager

Massimo Dutti, Inditex
04.2018 - 12.2018

Call Center Representative

Royal Group
02.2017 - 03.2018

Specialist in Psychology -

UniversidadTecnológica De Loja" UTPL

High School Diploma -

Luigi Galvani

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Cammila Buenano