Organized, goal-oriented, self- motivated, team player and resourceful individual, with extensive experience and a strong educational background in healthcare. Hoping to bring my passion for patient comfort and care to your company.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Lab Manager
Any Lab Test Now
10.2024 - Current
Improved lab efficiency by implementing automated processes and equipment upgrades.
Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
Set and oversaw quality assurance guidelines for laboratory work.
Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.
Negotiated vendor contracts for cost-effective procurement of lab equipment and supplies without sacrificing quality.
Maintained compliance with regulatory bodies by updating documentation and staying current on industry regulations.
Managed operational documents and produced reports detailing activities.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Leveraged data and analytics to make informed decisions and drive business improvements.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Managed senior-level personnel working in marketing and sales capacities.
Identified and communicated customer needs to supply chain capacity and quality teams.
Collaborated with researchers to develop novel testing methods, advancing the field of study.
Kept laboratory in compliance with applicable guidelines and laws.
Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
Launched quality assurance practices for each phase of development
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Defined clear targets and objectives and communicated to other team members.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Developed detailed plans based on broad guidance and direction.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
CLINICAL RESEARCH COORDINATOR
TULANE UNIVERSITY
05.2021 - Current
Manage all aspects of conducting clinical trials.
Screens patients
Enrolls and follows study patients, ensuring protocol compliance and close monitoring, and worked independently in designing, coordinating, and implementing all assigned research projects.
Responsible for all data and maintenance of complete regulatory files
Responsible for four clinics (Lafayette, Crowley, Lake Charles and Oberlin)
Scheduling patients
Health Coaching
Blood Pressure
Work closely with Physicians
Box, Redcap, Ripple, EHR
Weekly Reports
Certify nursing and medical assistant staff on proper blood pressure skills.
Cognitive Testing
Recruitment
Clinical Research Coordinator
Ochsner/ Christus
09.2023 - 08.2025
LEAD EPT/MEDICAL ASSISTANT INSTRUCTOR CCLINICAL COORDINATOR
UNITECH TRAINING ACADEMY
11.2017 - 08.2021
Manage all Instructors by providing updated and fully prepared instruction to students, actively engaged in retention activities and manages the classroom/lab activities.
Maintain a roster for all active students
Prepare daily lesson plans
Prepare exams and maintain an accurate gradebook
Attend all staff meetings, job fairs, and other organization sponsored meeting and activities
Enforce policy and procedures as set forth by Unitech Training Academy
Maintain updated information concerning new advances and procedures in your field through continuing education
Monitor student grades/attendance and input on daily basis
Advise students
Maintain professional appearance and attitude in order to set example for student
Provide a quiet and orderly classroom atmosphere conducive to learning
Provide lab for students
Follow OSHA and HIPPA regulations
Hands on training (Injections, (Intravenous, Intramuscular, Subcutaneous, Intradermal and TB) performing blood collections, urines, Covid test, drug screens and finger sticks
Market sites to place students in all departments
Clinical rotation scheduling
EKG
ADMINISTRATIVE ASSISTANT
DR. TONY LEUNG, MD., LLC
07.2017 - 11.2017
Updated all patient files. Input all data in EPIC, Quick MD.
Answered phone
Scheduled patients
Charted
Epic
Quick MD
Scanning all documents
Update all files
Multitask
Verified Insurance
Copays
Coding
OFFICE ASSISTANT
CALCASIEU PARISH SCHOOL BOARD
08.2015 - 05.2017
Administered all company Tech classes and test. Risk Management
Answered all phones
Reports for all accidents
Excel
Spreadsheet
Data input
Scheduled bus routes
Scanning
Administered all test for employees
On the Board of Risk Management
Accident Reports
WELLNESS COORDINATOR
QUEST DIAGNOSTICS
08.2015 - 02.2016
Contracted to all Chemical Plants
Wellness Physicals
Blood pressure
Blood specimens
Weight
Height
Drug screening
WELLNESS COORDINATOR/MARKETING
LAKE CHARLES SURGICAL CLINIC
05.1994 - 07.2001
Worked in Oncology Department performing phlebotomy and starting IV for chemotherapy, EKG’s, Wellness physicals and Marketing
Phlebotomy
Urinalysis
Hair follicle drug screens for all VIP clients
Weekly Reports
Billing
IV chemotherapy
Flu Injections
Marketing for New Clients
EKG
Spinning blood, urine specimens
Vitals
CPR
Scheduling
Lab Reports
Charted
Patient Care
Supervisor skills
Time Management
Organization skills
CMA
Education
Certificate - CCMA
National Health Care Association
Lake Charles, LA
10.2024
Certificate - Clinical Research Coordinator
Tulane University
New Orleans, LA
06.2021
PHLEBOTOMY/DIALYSIS/CMA
SOUTHLAND COLLEGE
05.1992
High School - undefined
BARBE HIGH SCHOOL
05.1988
Skills
Supervisor Skills
Problem Solving Skills
Communication Skills
Teamwork
Organization Skills
Creativity
Project Management
Marketing
Data Analysis
Administrative
HIPPA
EHR
EPIC
Charting
Injections
Phlebotomy
EKG Electrocardiograph
Health Coaching
Clinical Trials
Dialysis
CMA
OSHA
Time Management
Following Protocols
Attention to detail
Knowledge of basic medical skills
Computer skills
Weekly Reports
Strong verbal and written skills
GCP
In-depth knowledge of IRB submissions process and requirements
Certification
ST. PATRICKS HOSPITAL
JANUARY 1997
EKG/IV
4.0 CERTIFIED
TULANE UNIVERSITY
MAY 2021-PRESENT
HEALTH COACHING
BLOOD PRESSURE STUDIES
COGNITIVE TESTING
CPR
CITI TRAINING
Accomplishments
Achieved Result by completing Task with accuracy and efficiency.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved Issue which led to Results.
Achieved Result through effectively helping with Task.
Achieved Result by introducing Software for Type tasks.
Collaborated with team of Number in the development of Project name.
Supervised team of Number staff members.
Timeline
Lab Manager
Any Lab Test Now
10.2024 - Current
Clinical Research Coordinator
Ochsner/ Christus
09.2023 - 08.2025
CLINICAL RESEARCH COORDINATOR
TULANE UNIVERSITY
05.2021 - Current
LEAD EPT/MEDICAL ASSISTANT INSTRUCTOR CCLINICAL COORDINATOR