Camonee Myers
Columbia,SC
Summary
Versatile Customer Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 6 years of experience in banking. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Lending Support Specialist II
T.D Bank
Lexington, SC .
01.2020 - Current
- Order all third-party documentation, follow up with vendors if items are not received back within time frame set by manager
- Reviewed loan files and updated to match current standards.
- Provide support loan processors by ordering and tracking various loan documents such as Title Commitments, Tax Transcripts, Appraisals, Flood Determination, insurance policies, USPS/Geocode, Written VOE, and running OFAC
- Ensure timely and accurate loan packages have been received by loan officers once initial documentation has been signed and returned to the bank
Director of Music Ministries
Word Of God Church & Ministries International
Columbia, SC
01.2009 - Current
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Analyzed revenue and program cost data to determine budget priorities.
- Play integral role in coordinating services and special programs
- Identified and recruited potential volunteer workers.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
Deposit Support Specialist II/Customer Service Representative
First Community Bank
Lexington, SC .
01.2018 - 01.2020
- Provide support for processing of ACH, share drafts, wire transfers, and related transactions
- Receives, validates and transfers funds via electronic payments and in-house core processing systems
- Technical support for complex or sensitive online banking support and electronic payments
- Processes declaration of loss forms on official checks, performing necessary stop payments and re-deposit of member funds
- Assist customers with ancillary products and services including but not limited to debit cards, online banking, direct deposit, safe deposit box, wire transfer, and night depository.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Member Service Representative Sales/New Account Sales
Palmetto Citizens Federal Credit Union
Columbia, SC
01.2016 - 01.2018
- Provided exceptional service by building rapport with customers and accurately processing financial transactions through core banking software systems
- Resolve issues and respond to inquiries while maintaining adherence to established policies and procedures
- Streamline information by assisting customers with account research and providing information related to services
- Ensure safety by maintaining up-to-date knowledge of security procedures and internal controls
- Serve as primary point of contact for customers to deliver exceptional customer service, perform account maintenance, and migrate customers to alternative banking methods
- Analyze customer financial needs to match appropriate products and satisfy client needs.
Teller Supervisor
Wells Fargo
Columbia, SC
01.2015 - 01.2016
- Led financial and customer service initiatives to assess customer needs and determine financial solutions
- Fostered strategic relationships with customers to develop rapport, build trust, and promote bank products
- Assisted customer in managing accounts through digital channels to enable technological capabilities for posting payments, deposits, and withdrawals
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05.2010
Skills
- Areas of Expertise include:
- Customer Service
- Team Building
- Strategic Planning
- Creative Problem Solving
- Performance Evaluations
- Financial Reporting
- Relationship Building
- Program Management
- Expert Product Knowledge
- Software Evaluation
- Service Schedule Coordination
- Microsoft Windows and Office
- Encompass
- Upselling Techniques
Timeline
Lending Support Specialist II
T.D Bank
01.2020 - Current
Deposit Support Specialist II/Customer Service Representative
First Community Bank
01.2018 - 01.2020
Member Service Representative Sales/New Account Sales
Palmetto Citizens Federal Credit Union
01.2016 - 01.2018
Teller Supervisor
Wells Fargo
01.2015 - 01.2016
Director of Music Ministries
Word Of God Church & Ministries International
01.2009 - Current
High School Diploma -
Lower Richland High School
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