Summary
Overview
Work History
Education
Skills
Timeline
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Campbell Arthur

Charlotte,NC

Summary

Accomplished Bar Manager with a proven track record at Cellar and Ale, enhancing customer satisfaction and loyalty through exceptional service and staff training. Skilled in health codes compliance and mentoring, I successfully negotiated with suppliers and led teams to improve service standards, fostering a safe and welcoming environment for patrons.

Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.

Overview

5
5
years of professional experience

Work History

Bar Manager

Cellar and Ale
05.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.

Bartender

East Frank Superette and Kitchen
01.2021 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Server

Emmets Social Table
11.2019 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

No Degree - Design Studies

North Carolina State University
Raleigh, NC

High School Diploma -

Central Academy of Technology And Arts
Monroe NC
05-2021

Skills

  • Health and safety
  • Training and mentoring
  • Health codes compliance
  • Safety awareness
  • Sanitation
  • Staff Training
  • Marketing and sales experience
  • ServSafe compliance
  • Group reservations management

Timeline

Bar Manager

Cellar and Ale
05.2023 - Current

Bartender

East Frank Superette and Kitchen
01.2021 - 04.2023

Server

Emmets Social Table
11.2019 - 04.2020

No Degree - Design Studies

North Carolina State University

High School Diploma -

Central Academy of Technology And Arts

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Campbell Arthur