Summary
Overview
Work History
Education
Timeline
Generic

Campbell Usmar

Plantation,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Enterprise Holdings
04.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Created employee schedules to align coverage with forecasted demands.

Assistant Manager

Enterprise Holdings
06.2022 - 04.2023
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Manager

Enterprise Holdings
10.2021 - 06.2022
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Management Assistant

Enterprise Holdings
01.2021 - 10.2021
  • Enhanced team productivity with thorough training in company policies, procedures, and software applications.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Reviewed operational processes regularly to identify inefficiencies or bottlenecks that could be addressed for continuous improvement initiatives.
  • Increased customer service success rates by quickly resolving issues.

Management Trainee

Enterprise Holdings
01.2020 - 01.2021
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Participated in strategic planning sessions to contribute valuable insights into company direction and long-term goals.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.

Education

Bachelor of Arts - Business Administration

University of Florida
Gainesville, FL
12.2019

Associate's - Business Administration

Santa Fe College
Gainesville, FL
12.2019

Timeline

Assistant Manager

Enterprise Holdings
04.2023 - Current

Assistant Manager

Enterprise Holdings
06.2022 - 04.2023

Assistant Manager

Enterprise Holdings
10.2021 - 06.2022

Management Assistant

Enterprise Holdings
01.2021 - 10.2021

Management Trainee

Enterprise Holdings
01.2020 - 01.2021

Bachelor of Arts - Business Administration

University of Florida

Associate's - Business Administration

Santa Fe College

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Campbell Usmar