Campbell Wadelington
Raleigh,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Fashion Advisor
Hi Level Fashion
11.2024 - Current
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Merchandised store inventory in seasonal and brand displays.
- Participated in team meetings and staff training sessions.
- Encouraged clients to take part in activities tailored to individual needs.
- Maximized customer service experience while customers shopped.
Lead Sales Associate
Forever 21
12.2022 - 11.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed and stocked merchandise in accordance with store standards.
- Developed and maintained knowledge of current sales and promotions.
- Handled cash register operations and customer transactions to process payments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cashier/Team Leader
Cinnabon
05.2021 - 12.2022
- Assisted customers by filling orders in a timely manner, answered questions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain schedule
Education
High School Diploma -
Broughton High School
Raleigh, NC06-2025
Skills
- Trend analysis
- Color theory
- Brand awareness
- Styling experience
- Documentation skills
- Schedule coordination
- Product knowledge
- Conflict resolution
- Customer relationship management (CRM)
- Creative problem solving
- Complaint handling
- Follow-up skills
- POS systems expert
- Hospitality and accommodation
- Customer service
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Fashion Advisor
Hi Level Fashion
11.2024 - Current
Lead Sales Associate
Forever 21
12.2022 - 11.2024
Cashier/Team Leader
Cinnabon
05.2021 - 12.2022
High School Diploma -
Broughton High School
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