Experienced Business Professional with a proven track record in customer service, administrative tasks, event planning, hospitality, and marketing. Eager to leverage my skills to support and enhance the Executive Management team and clientele. I bring strong problem-solving abilities, effective teamwork, and a commitment to meeting deadlines, along with a strategic approach to marketing initiatives that drive growth and engagement.
Overview
14
14
years of professional experience
Work History
Marketing Coordinator
Wintersteen | Casarez Law Corporation
Sacramento, CA
07.2023 - Current
Maintained budget to consistently keep within monetary parameters.
Developed and maintained content and communications to drive marketing campaigns, activities and events.
Updated web pages and social media profiles to reflect proactive strategies and engage customers.
Contributed to the development of new ideas and directions in collaboration with marketing team for events and customer communication projects.
Monitored social media trends and best practices to drive continuous improvement.
Marketed products and services at trade shows and promotional events.
Facilitated seamless logistics for meetings, conferences, and seminars by managing travel arrangements and hotel bookings.
Coordinated the scheduling of company meetings and events for top-level management, focusing on seamless logistics and consistently updated calendars.
Recorded and maintained customer data in a database system to monitor leads, interactions, and relationships for maximizing sales opportunities.
Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
Ensured compliance with company policies and procedures related to project management activities.
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Section Manager
California Lawyers Association
Sacramento, CA
01.2019 - 07.2023
Section Manager for 3 CLA sections totaling approximately 11,000 members, 80 volunteers and 1 staff
Organized event facility, food and beverage selections and audio-visual arrangements.
Oversaw event logistics, venue scheduling and accommodations.
Directed event production in collaboration with sponsors, hosts and internal teams.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Established production standards and productivity goals for section, prioritizing tasks to reach deadlines.
Collaborated with Section Leadership to develop section budget.
Maintained calendars and rosters, prepared agendas and provided accounting and statistical support, including the processing expense reports, check requests and invoice payments.
Leveraged proficiency in Canva, Publisher and Illustrator to design email blasts, social media graphics, posters and other promotional materials.
Leveraged proficiency in Zoom, WeVideo and Pheedloop to create recorded presentations for virtual educational programs
Specialist
A.I.M. & Associates
Auburn, CA
05.2017 - 12.2018
Worked directly with clients and discussed behavioral goals and implementation of behavior intervention programs.
Presented client behavioral data during IEP meetings to determine plan changes and progress.
Evaluated client needs to provide helpful resources and support.
Supervise 6-8 clients per shift, assist with activities of daily living.
Guest Service Representative
Residence Inn Marriott
Chicago, IL
09.2016 - 04.2017
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Level 6 Associate
In-N-Out Burger
Auburn, CA
02.2010 - 07.2016
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
Associate of Arts - Business
Sierra College
Rocklin, CA
05.2016
Skills
Event Coordination
Timeline Planning and Management
CRM and Office Management Software
Proficient in MS Office Suite, Google Workplace, Slack, Zoom, Basecamp, and Adobe Acrobat
Workforce training
Exceptional Communication and Networking Skills
Website optimization
Attention to Detail
Affiliations
Honorary Associate, In-N- Out Burger, January 2015
Associate of the Quarter, Residence Inn by Marriott, December 2016