Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Women's Healthcare Of Norman
Norman, OK
05.2022 - Current
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Organized patient charts before each day's clinic sessions began.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Scheduled appointments for patients via phone and in person.
Patient Scheduler
Orthopaedic and Sports Medicine Center
Norman, OK
09.2021 - 05.2022
Responded to incoming calls, scheduling and rescheduling appointments as requested.
Provided assistance with completing paperwork for new patients prior to their appointment.
Followed up on any outstanding referrals or authorizations needed for care.
Managed physician calendars by scheduling appointments at appropriate times.
Performed data entry tasks related to patient demographics and billing information.
Assisted in verifying patient eligibility and benefits prior to scheduled appointments.
Processed payments from patients including cash, credit cards, checks.
Verified that all required documents were received and completed accurately.
Conducted follow-up calls for missed or cancelled appointments.
Provided support with additional administrative duties as assigned by supervisor.
Ensured compliance with HIPAA regulations when handling sensitive information.
Medical Office Clerk
Ortho Central
Norman, OK
08.2020 - 03.2021
Greeted patients and collected patient information, including medical history.
Verified insurance coverage and obtained prior authorizations for procedures as needed.
Entered patient information into the electronic health record system.
Scheduled appointments, answered phones, and responded to emails promptly.
Maintained a clean and organized front desk area in accordance with safety regulations.
Provided administrative support to clinicians including filing charts and organizing supplies.
Kept accurate records of patient interactions and transactions within the practice management software program.
Collected co-pays at time of service according to office policy while maintaining a friendly demeanor towards patients.
Assisted with filing paperwork in an orderly fashion both digitally and on paper.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Assisted with referrals and prepared medical records for patients.
Call Center Representative
Commercial Insurance.Net
Norman, OK
04.2019 - 08.2020
Assessed customer needs and provided tailored insurance solutions to meet their individual requirements.
Conducted detailed research of the commercial insurance market to identify competitive policies and rates.
Collaborated with underwriters to negotiate coverage terms on behalf of clients.
Answered incoming calls from customers, providing prompt and accurate information.
Provided product recommendations based on customer needs.
Made outbound sales calls to potential customers to promote products and services.
Utilized a computer system to track customer accounts and update order information.
Handled escalated customer service issues professionally and efficiently.
Sales Associate
Victoria's Secret & PINK
Norman, OK
11.2019 - 04.2020
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Organized stockroom shelves according to size, color or style.
Conducted inventories on a regular basis to track stock levels.
Upsold additional items based on customer interests and needs.
Handled customer complaints in a professional manner.
Cashier/Cook
Torchy's Tacos
Norman, OK
11.2017 - 04.2020
Greeted customers and took their orders in a friendly and efficient manner.
Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Operated cash register to process customer payments accurately and efficiently.
Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Replenished beverages throughout shift ensuring availability at all times.
Complied with all local health codes and regulations concerning food preparation and handling.
Regularly checked inventory levels for restocking needs.
Kept accurate records of sales transactions for end-of-day reconciliation purposes.
Drive-Thru Cashier/Cook
Braum's Ice Cream and Dairy Stores
Norman, OK
04.2016 - 11.2017
Greeted customers, took orders, and provided product information.
Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
Verified that orders were accurate and complete before delivering them to customers.
Prepared food items according to company standards for quality and presentation.
Replenished supplies such as napkins, straws, condiments, trays throughout shift.
Assisted in training new employees on restaurant procedures and policies.
Took orders, prepared foods and processed payments in full-service establishment.
Prepared drinks, ice cream and other special items to complete food orders.
Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.