Camren Woods
Farmerville,LA
Summary
10+ Years in Customer Service. Respectful self-motivator gifted at finding reliable solutions for customer issues. Experienced in Scale Calibration which has helped my current facility save $5,800. Manage Inventory for our Employee Program while also producing testing results on product to compare with Third Party vendor. Involved in all 3 Diversity Groups at my site, and accustomed to working with cross-cultural, global teams which led to a seat at NELA Sherm's 2024 Inclusion Summit. I have obtained my White Belt in Lean Six Sigma and thriving to obtain my Master Black Belt.
Overview
7
7
years of professional experience
1
1
Certification
Work History
QAQC Tech – QAQC Lead
Good Day Farm Ruston LA
05.2023 - Current
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Inventory Assistant/Budtender/Receptionist
Red River Remedy/Good Day Farm Texarkana
08.2019 - 04.2022
- Maintained a clean and organized workspace, promoting safety and efficiency within the warehouse environment.
- Maximized storage space utilization through strategic organization methods that took into account product turnover rates and demand patterns.
- Developed strong relationships with suppliers, fostering open communication channels for swift resolution of any supply chain issues.
- Partnered with sales teams to guarantee adequate stock levels during peak selling seasons or promotional events.
- Stayed up-to-date on industry best practices for inventory management, applying relevant techniques to improve operational efficiency.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Participated in community outreach events representing the dispensary positively within local communities.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Provided support to the store manager in administrative tasks such as scheduling staff shifts or processing payroll information.
- Organized special events and promotions to attract new customers while retaining existing clientele base.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Facilitated educational workshops for staff members to increase overall knowledge of cannabis products and their uses.
- Built constructive relationships, collaborating with other marketing teams, sales enablement groups, marketplace partners and business leaders to develop cohesive marketing strategies and drive growth.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Assistant Manager/ General Manager
CubeSmart Self Storage
06.2017 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Organized promotional events to increase public awareness of the self-storage facility''s offerings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Liberty-Eylau High School
Texarkana, TXAssociate Degree in Food Science/ Culinary Arts -
Texarkana College
Texarkana, TXCosmetology License -
Tonsorial Arts Barber College
Skills
- Interpersonal Communication
- Test-driven development
- Equipment Calibration
- Inspections and reviews
- Documentation skills
- Root Cause Analysis
- Trend tracking
- Customer Focus
- Quality Assurance Requirements
- Corrective Action Implementation
- File Management
- Relationship Building
Certification
- Licensed Scale Technician
- White Belt Six Sigma
- Aqua Lab
- Metrc Level 1-3
- CM - Certified Manager Certification
References
- Tyler Duchesne, Current Manager (Good Day Farm), 385-238-5257
- Val Slicho, Former DM (CubeSmart), 504-202-0068
- Samuel Lavender, Former GM (Good Day Farm), 202-394-6112
- Mike Boins, Former RM & Mentor (Good Day Farm), 501-366-9301
Timeline
QAQC Tech – QAQC Lead
Good Day Farm Ruston LA
05.2023 - Current
Inventory Assistant/Budtender/Receptionist
Red River Remedy/Good Day Farm Texarkana
08.2019 - 04.2022
Assistant Manager/ General Manager
CubeSmart Self Storage
06.2017 - 08.2019
High School Diploma -
Liberty-Eylau High School
Associate Degree in Food Science/ Culinary Arts -
Texarkana College
Cosmetology License -
Tonsorial Arts Barber College
- Licensed Scale Technician
- White Belt Six Sigma
- Aqua Lab
- Metrc Level 1-3
- CM - Certified Manager Certification
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