Camrey Holley
Hephzibah,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pct position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Empire Care Systems
02.2022 - 11.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Used principles of growth and development to provide age-specific treatment and care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Advanced Customer Service Representative
USAA Bank
04.2021 - 12.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Manager
Chic-Fil-A
04.2020 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
High School Diploma -
Georgee P. Butler Highschool
Augusta05.2021
Skills
- ADL Support
- Patient Observation
- Sterilization Techniques
- Specimen Collection
- Vital Signs Monitoring
- Patient Services
- Hospice and Palliative Care
- Empathy and Compassion
- Time Management
- Medical Terminology
- Attention to Detail
- CPR Certification
- Call Management
- Information Security
- Data Collection
- Paperwork Processing
- Product Knowledge
- Report Generation
- Account Updating
- Appointment Scheduling
- Store Maintenance
- Team Development
- Document Control
- Key Stakeholder Relationship Building
- Reading Comprehension
- Account Management
- Workforce Management
- Strategic Planning
- Expense Tracking
- Staff Development
- Marketing
- Business Administration
- Performance Evaluations
- Assembly Protocols
- Machinery Operation
- Quality Inspections
- Critical Thinking
- Positive Attitude
- Multitasking
- Active Listening
- Resourcefulness
- Self-Motivation
- Flexibility
- Collaboration
- Accountability
- Task Prioritization
- Organization
- Emotional Intelligence
Timeline
Patient Care Technician
Empire Care Systems
02.2022 - 11.2023
Advanced Customer Service Representative
USAA Bank
04.2021 - 12.2022
Manager
Chic-Fil-A
04.2020 - 08.2021
High School Diploma -
Georgee P. Butler Highschool
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