Camri Mason
Tuscaloosa,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Senior Apple Advisor
Transcom USA
Work From Home, AL
01.2022 - Current
- Provided technical assistance to customers regarding Apple products, software and services.
- Utilized knowledge base resources for problem solving techniques related to Apple products.
- Identified customer needs by asking probing questions during interactions.
- Developed strong working relationships with customers through effective communication skills.
- Maintained accurate records of customer interactions including notes, call logs, emails.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
Customer Service Representative
Walgreens
Anniston, AL
09.2021 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Tractor Supply Company
Anniston, AL
01.2021 - 09.2021
- Educated customers on special pricing opportunities and company offerings.
- Supported sales team members to drive growth and development.
- Attended regular team meetings to discuss best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Admissions Office Intern
Jacksonville State University
Jacksonville, AL
01.2020 - 03.2020
- Created content for social media platforms to engage and connect with target audiences.
- Greeted visitors and directed them to the appropriate staff members or departments.
- Provided administrative support to the office staff by answering phones, filing documents, and data entry.
- Worked with team members to promote great customer service and pleasant work environment.
- Created content for website pages, blog posts, and other online platforms.
Education
Bachelor of Arts - Public Relations
Jacksonville State University
Jacksonville, AL05-2021
Skills
- Client Relationship Building
- Performance Tracking
- Help Desk Support
- Remote Technical Support
- SAP Software
Timeline
Senior Apple Advisor
Transcom USA
01.2022 - Current
Customer Service Representative
Walgreens
09.2021 - 11.2021
Customer Service Representative
Tractor Supply Company
01.2021 - 09.2021
Admissions Office Intern
Jacksonville State University
01.2020 - 03.2020
Bachelor of Arts - Public Relations
Jacksonville State University
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