Camri Mitchell
Colfax,NC
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Specialist
Glen Raven
04.2021 - Current
- Serve as primary point of contact for customers and organizations, addressing inquiries and ensuring customer satisfaction.
- Collaborate with several different departments to manage client accounts and multitask several roles
- Provide product information, pricing, and support to facilitate sales process
- Maintain records for client accounts and audit them regularly and collaborate with various departments such as accounting and marketing to better serve clients' needs, responding to requests, resolving complaints, and maintaining quality service
- Monitor client and prospective company accounts, monitor client communication, through phone and email correspondents
- Manage end-to-end order process, from order entry to delivery, ensuring accuracy and timely fulfillment.
- Coordinate with internal departments to address any order-related issues and discrepancies.
- Provide information by collecting, analyzing, and summarizing data to respond to requests.
- Recorded accurate and efficient records in customer database
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Seasonal Customer Service Representative
Timberland, a VF Company
09.2020 - 02.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Respond to customer inquiries, complaints, and feedback in timely and professional manner
- Provide accurate information to customers regarding order status, product availability, and any relevant updates.
- Utilize customer service software to track and follow up on customer inquiries.
- Ensure accuracy in recording customer interactions and maintaining detailed records.
Telemetry Technician
Select Specialty Hospital
12.2018 - 01.2021
- Analyze and interpret cardiac rhythms, identifying potential arrhythmias or irregularities.
- Collaborate with nursing staff, physicians, and other healthcare team members to ensure coordinated patient care, accurate interpretation and timely response to critical situations.
- Enter patient demographics into computer system using personal information and previous plan of care to provide appropriate labs, treatments, and nutrition plans
- Work firsthand with nurses and physicians to keep patients healthy (follow codes of computer system 'Epic' to input patient labs, medical procedures, medications, diet restrictions and needs)
- Communicate with pharmacists to ensure proper dosage written by doctor is provided for patient
- Work with case managers from hospital and other facilities to ensure all patient information is in place for transfers and all needed labs and tests are completed for discharge
- Communicate with other physicians outside of patient unit to provide the right plan of care for procedure and medical orders.
ACES Group Leader
Guilford County School System
08.2016 - 04.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Education
Some College (No Degree) -
Guilford Technical Community College
Skills
- Strategic Planning
- Due Diligence
- Workload Prioritization
- Leadership
- Attention to Detail
- Computer Literacy
- Client Engagement
- Organization Skills
- Risk Assessment
- Customer Relationship Development
- Professional Relationships
- Research Proficiency
Certification
Foundations of project management, Coursera
Timeline
Account Specialist
Glen Raven
04.2021 - Current
Seasonal Customer Service Representative
Timberland, a VF Company
09.2020 - 02.2021
Telemetry Technician
Select Specialty Hospital
12.2018 - 01.2021
ACES Group Leader
Guilford County School System
08.2016 - 04.2020
Some College (No Degree) -
Guilford Technical Community College