Camron Conlin
Agawam,MA
Summary
Dependable IT technician with 4 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
9
9
years of professional experience
Work History
Systems Technician
CMD Technology Group
East Longmeadow, MA
06.2023 - Current
- Maintained local area networks and wide area networks.
- Diagnosed hardware and software issues on computers and laptops.
- Configured network routers, switches, firewalls, VPNs and other networking devices.
- Provided support to end users in resolving technical problems remotely or on-site.
- Set up user accounts in accordance with company policies and procedures.
- Worked closely with IT team members to resolve complex technical problems.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
Help Desk Technician II
Commprise Inc
Hartford, CT
02.2022 - 05.2023
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained records, logs and lifecycle documentation of work requests.
- Devised incisive workarounds and resolutions for IT-related problems.
IT Hardware and Network Technician
Netlogix
Westfield, Ma
11.2020 - 10.2021
- Installed various operating systems on computers for use in the network environment.
- Provided technical support to users experiencing difficulties with their computer systems or networks.
- Deployed patches and updates for existing systems on a regular basis.
- Managed user accounts within the Active Directory domain structure.
- Trained end-users on how to properly utilize their computer systems in an efficient manner.
- Terminated Cat6 cable connectors and modular plugs.
- Set up and installed network cabling infrastructure.
IT Intern
Big Y Support Center
Springfield, Ma
04.2019 - 03.2020
- Install and configure appropriate software and functions according to specifications
- Troubleshot office equipment, computer hardware and software issues.
- Trained staff members to perform work activities and use computer applications.
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
- Developed knowledge of databases and applications to provide subject matter expertise.
Customer Service Specialist
Best Buy
Holyoke, MA
09.2018 - 04.2019
- Resolved customer inquiries, questions and concerns to consistently offer quality service.
- Improved customer service wait times to mitigate complaints.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Front End Supervisor
Big Y Foods Inc.
Westfield, MA
06.2015 - 09.2018
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for employees.
Education
Agawam High School
06.2017
Skills
- Operating Systems
- Help Desk
- Network Support
- Network Infrastructure
- Network Firewalls
- TCP/IP
- Disaster Recovery
- Microsoft Exchange
- DHCP
- Technical Support
- Microsoft Office
- System Administration
- Customer Service
- MS Windows Server
- Remote Access Software
- Mac OS
- DataBases
- Authentication
- Active Directory
- Mobile Devices
- Help Desk Support
- Service Schedule Coordination
- Problem Solving
Timeline
Systems Technician
CMD Technology Group
06.2023 - Current
Help Desk Technician II
Commprise Inc
02.2022 - 05.2023
IT Hardware and Network Technician
Netlogix
11.2020 - 10.2021
IT Intern
Big Y Support Center
04.2019 - 03.2020
Customer Service Specialist
Best Buy
09.2018 - 04.2019
Front End Supervisor
Big Y Foods Inc.
06.2015 - 09.2018
Agawam High School
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