Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Camron Satchell

Topeka,KS

Summary

Helpdesk Technician skilled in system and network troubleshooting, with a track record of training new hires and maintaining quality standards. More recently focused on expanding on my Knowledge in cybersecurity and IT working towards Comptia Security+.Focused on improving operational efficiency and boosting team performance.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Level 3 Helpdesk Technician

ISPN
Lenexa, Kansas
09.2022 - 06.2025
  • Resolved complex system issues through effective troubleshooting procedures.
  • Monitored safety compliance to ensure adherence to industry standards.
  • Documented and reported maintenance activities and equipment performance metrics.
  • Conducted quality assurance checks to uphold operational standards.
  • Trained new technicians on equipment operation and maintenance best practices.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Estimated cost of labor and materials for projects and communicated value to clients.

Delivery Driver

Fed Ex Ground
Topeka, KS
07.2025 - Current
  • Conducted routine vehicle inspections to ensure safe and efficient operation.
  • Executed precise route planning to optimize delivery times and fuel efficiency.
  • Maintained accurate documentation of delivery receipts and customer signatures.
  • Managed time efficiently to meet strict delivery schedules.
  • Assisted in training new drivers on delivery procedures and safety practices.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.

Education

Technical Degree Computer Engineering - Computer Engineering

Polytech High School
Woodside
06-2016

Some College (No Degree) - Information Technology

Delaware Technical Community College
DE

Skills

  • Maintain Inventory
  • Troubleshoot Networks, Software, and Hardware
  • Ticketing System (ServiceNow)
  • Training New Hires
  • Active Directory
  • Wireshark
  • System & Network Configuration
  • Traffic Analysis/ Threat Detection
  • Windows, Office 365
  • Email configuration

Certification

Comptia Network+

Accomplishments

Maintain average Resolution rate above 90%

Timeline

Delivery Driver

Fed Ex Ground
07.2025 - Current

Level 3 Helpdesk Technician

ISPN
09.2022 - 06.2025

Technical Degree Computer Engineering - Computer Engineering

Polytech High School

Some College (No Degree) - Information Technology

Delaware Technical Community College
Camron Satchell