INFORMATION TECHNOLOGY (IT) PROFESSIONAL Army Veteran and IT professional with 5 years of proven expertise in technical support, leadership, client relations, and project management. Excellent at understanding customer needs or requirements through oral and written communications and aligning them with IT products. Proven experience with installing and maintaining communications equipment, conducting repairs, and working on devices like routers, distributors, network analyzers, and switches. Performed efficient workflows and consistently maintained order. Adept in technical documentation, security compliance, audit compliance, customer service, and managing processes. Able to seamlessly multi-task long and short-term priorities to generate desired results. Followed policies, procedures, and guidelines to assure consistent quality. Strong leadership skills: able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the mission to effectively implement program goals.
CCNA - Cisco Certified Network Associate
CompTIA Security+ ce