Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Camron Whittaker

Burlington,NC

Summary

INFORMATION TECHNOLOGY (IT) PROFESSIONAL Army Veteran and IT professional with 5 years of proven expertise in technical support, leadership, client relations, and project management. Excellent at understanding customer needs or requirements through oral and written communications and aligning them with IT products. Proven experience with installing and maintaining communications equipment, conducting repairs, and working on devices like routers, distributors, network analyzers, and switches. Performed efficient workflows and consistently maintained order. Adept in technical documentation, security compliance, audit compliance, customer service, and managing processes. Able to seamlessly multi-task long and short-term priorities to generate desired results. Followed policies, procedures, and guidelines to assure consistent quality. Strong leadership skills: able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the mission to effectively implement program goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technician

Snider Fleet Solution's
12.2022 - 03.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and issue resolution.
  • Used ticketing systems to manage and process support actions and requests.
  • Created user accounts and assigned permissions using Active Directory.

Operations/IT Administrator

Legacy Engineering
05.2022 - 12.2022
  • Evaluated current operational practices and suggested improvement strategies
  • Assisted with documenting key processes and procedures and security protocols
  • Provided answers to customer questions via phone and email
  • Encouraged and promoted ideas aligned to business needs and benefits
  • Tracked company equipment, tools and technology to manage inventory
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles.

Information Technology Specialist

U.S. Army
07.2018 - 04.2022
  • Administered and maintained databases along with other specialized unclassified and classified systems and networks
  • Managed secure authentication methods and remote access communications capabilities
  • Provided core network services by designing, configuring, installing, and managing data services at the network hardware and software operating system and server application level
  • Performed system resource management, managed system user accounts, performed system-wide backups and data recovery, and load and capacity planning management
  • Used ticketing systems to manage and process support actions and requests
  • Set up network profiles, security permissions and file sharing systems.

Education

Bachelor of Science - Computer Networks & Cybersecrity

University of Maryland
Maryland
12.2023

Skills

  • IT Service Management (ITSM) Oversight
  • Support Ticket System Management
  • Technical Support Triage
  • Network Infrastructure Monitoring
  • Remote System Analysis
  • Technical Issues Analysis
  • Customer Service Expert
  • Proficient in Microsoft Office 365
  • Troubleshooting and Diagnostics
  • Service Desk Team Management

Certification

CCNA - Cisco Certified Network Associate

CompTIA Security+ ce

Timeline

IT Technician

Snider Fleet Solution's
12.2022 - 03.2023

Operations/IT Administrator

Legacy Engineering
05.2022 - 12.2022

Information Technology Specialist

U.S. Army
07.2018 - 04.2022

Bachelor of Science - Computer Networks & Cybersecrity

University of Maryland